Telephone Operator - UPMC East

UPMC; Monroeville (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

UPMC East is seeking a fulltime Telephone Operator to efficiently manage calls within a dynamic hospital environment. The role involves direct public interaction and coordination with various departments, ensuring excellent service while adhering to protocols. Applicants must have strong customer service skills and be flexible with shift work.

Benefits

Competitive benefits package

Opportunities for professional growth

Qualifications

• 1 year experience in answering and processing calls or customer service.
• Ability to interpret procedure manuals.

Responsibilities

• Serve as the main point of contact with the public and hospital departments.
• Process calls and emergency codes as necessary.
• Train new operators when required.

Skills

Customer Service

Attention to Detail

Communication

Education

High School Graduate or Equivalent

Job description

4 days ago Be among the first 25 applicants

UPMC East is currently hiring a fulltime Telephone Operator to join our team!

Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved!

UPMC East is currently seeking an organized and detail-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to work either a daylight or evening shift (8 am to 4 pm or 2 pm - 10 pm). This position will also have rotating weekend/holiday responsibility.

UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint.

Candidates will be placed into the appropriate job title/salary grade based on experience and education.

Apply today to see where your career can go!

Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.
• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
  
  

Licensure, Certifications, and Clearances:

• Act 34
  
  

UPMC is an Equal Opportunity Employer/Disability/Veteran

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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