Associate Telephone Operator - Per Diem, Rotating

Dartmouth Health; Lebanon (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading healthcare provider as an Associate Telephone Operator. In this role, you will be the first point of contact for callers, assisting patients and staff in a fast-paced environment. With a focus on exceptional customer service, you will handle calls, provide information, and respond to emergencies efficiently. Ideal candidates will have strong communication skills and experience in a customer service role. This per diem position offers flexible hours in a supportive environment.

Qualifications

• One year in a telephone-based customer service role, preferably in healthcare.
• Ability to use computer/phone for extended periods.

Responsibilities

• Receives, transfers, and places calls using appropriate telephone etiquette.
• Answers questions from external users and provides general information.
• Responds efficiently to emergency codes following designated procedures.

Skills

Communication

Interpersonal Skills

Problem Solving

Organizational Skills

Time Management

Education

High School Diploma or Equivalent

Job description

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Overview

This position is located at Cheshire Medical Center in Keene, NH.

Acts as first contact in assisting callers, patients, and staff in placing and receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine the nature and urgency of the call in order to refer and/or respond appropriately.

Responsibilities

1. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
2. Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
3. Promptly and courteously answers questions from external users and provides general information.
4. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
5. Demonstrates proficient computer and telephone/paging skills.
6. Demonstrates exceptional customer service skills.
7. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
8. Demonstrates an ability to perform with precision and accuracy for all switchboard processes, including emergency alarms, codes, or disaster incidents.
9. Proficient in multiple mass communication notification tools.
10. Responds efficiently and accurately to emergency codes following designated procedures related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
11. Performs other duties as required or assigned.

Qualifications

1. High School Diploma or Equivalent.
2. One (1) year working in a telephone-based customer service role, preferably in a healthcare environment, or one (1) year telecommunications experience.
3. Ability to use computer/phone for extended periods.
4. Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
5. Strong communication and interpersonal skills; ability to work independently and as part of a team.
6. Initiative, self-accountability, organizational, and time management skills.
7. Compliance with D-H policies and standards for all actions related to the role.

Required Licensure/Certifications

• None.

Additional Details

• Area of Interest: Secretarial/Clerical/Administrative.
• FTE/Hours per pay period: .01 hrs/week (per diem/temp).
• Shift: Rotating.
• Job ID: 29228.

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

Additional Information

• Seniority level: Entry level.
• Employment type: Full-time.
• Job function: Other.
• Industries: Administrative and Support Services.