Telephone operator

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare company is seeking a Telephone Operator for their Pittsburgh facility. This role involves efficiently managing hospital communications by answering and directing calls, responding to emergencies, and ensuring equipment functionality. Ideal candidates will have excellent communication skills and preferred training.

Qualifications

• Excellent telephone skills and interpersonal communication skills required.
• Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
• Experience using a PC-based telephone operator console preferred.

Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries.
• Immediately responds to all alarms and emergency calls.
• Maintains and cleans all switchboard equipment.

Skills

Telephone skills

Interpersonal communication

Education

Training as a Telephone Operator

Training as a Receptionist

Experience using a PC-based telephone operator console

Job description

Company

Allegheny Health Network

Job Description

GENERAL OVERVIEW

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication

Essential Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
• Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
• Performs other duties as assigned or required.
  
  

Qualifications

Minimum

• Excellent telephone skills and interpersonal communication skills required.
  
  

Preferred

• Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
• Experience using a PC-based telephone operator console preferred
  
  

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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