Switchboard & Alarm Response Operator

Tenor Health Foundation; Wilkes-Barre (Luzerne County); On-site; USD 30,000 - 50,000; Full time

Job summary

Tenor Health Foundation is seeking a Telecommunications Operator in Wilkes-Barre, United States. The successful candidate will be the first point of contact for public assistance at multiple sites, responsible for handling calls accurately and initiating alarm response procedures. Candidates must demonstrate excellent communication skills, a calm demeanor under pressure, and an ability to multi-task effectively. This is an essential role in ensuring patient transfers and communication across departments.

Qualifications

• Experience with clear and concise diction.
• Excellent telephone and reception manners are required.
• Ability to remain calm under pressure is mandatory.

Responsibilities

• Act as the initial contact for public assistance.
• Ensure accurate and timely call handling across all departments.
• Initiate alarm and response procedures promptly.

Skills

Clear, concise diction

Excellent telephone and reception manners

Good memory

Good judgment

Public Relations ability

Multi-tasking

Remaining calm under pressure

Job description

Tenor Health Foundation is seeking a Telecommunications Operator in Wilkes-Barre, United States. The successful candidate will be the first point of contact for public assistance at multiple sites, responsible for handling calls accurately and initiating alarm response procedures. Candidates must demonstrate excellent communication skills, a calm demeanor under pressure, and an ability to multi-task effectively. This is an essential role in ensuring patient transfers and communication across departments.