Switch Manager - Internal Smartlink Employees Only

Smartlink LLC; United States; Remote; USD 110,000 - 120,000; Full time

Job summary

Smartlink LLC seeks a Switch Manager with 10+ years in telecom and network operations to lead advanced RAN and transport initiatives remotely. You will support field engineers, contractors, and vendors across multiple markets, ensuring Tier 1 infrastructure reliability.

You will drive technical ownership, enforce standards, and mentor a national team of engineers while advancing automation and process improvements. Strong leadership and cross-functional collaboration are essential.

Qualifications

• 10+ years of telecom/network operations experience.
• Experience with Tier 1 critical infrastructure networks.
• Strong ability to interpret and validate RAN configurations.

Responsibilities

• Lead end-to-end technical execution for RAN and transport integrations, upgrades, maintenance, and cutovers.
• Serve as the primary escalation point for complex technical and operational issues.
• Review and enforce MOPs, execution plans, and technical standards.
• Interface with OSS, ENM, CNM, WebEM, USM, NSP, and other vendor systems.
• Perform upgrades and configuration changes across RAN and transport equipment.
• Provide troubleshooting support to field and switch engineers during integrations and maintenance.

Skills

TCP/IP

IPv4/IPv6

MPLS/VPLS

Carrier Ethernet

RAN/Transport

OSI model

Troubleshooting

CLI proficiency

Education

Bachelor's degree in a related field

Tools

Nokia TiMOS

Ciena SAOS

Cisco CCNA/CCNP/CCIE

Ericsson/Nokia/Samsung RAN certifications

Python scripting

APIs/JSON/YAML/SQL

Automation tooling

Job description

Job Title: Switch Manager

Reports To: Sr. Switch Manager/Program Manager/Director

Department: Technical Services

FSLA Status: Exempt

Location: Remote

Salary Range: $110,000 - $120,000

Why Smartlink?

At Smartlink, we believe exceptional people create exceptional results. Guided by our core values,Creating Customer Fanatics, Innovate and Create, One Team, We Are All In, and Safety Leads to Success, we foster a culture where driven, ambitious individuals are empowered to make an impact, grow their careers, and help drive our success.

We are a fast-paced, high-performance organization where accountability, teamwork, and innovation are expected and rewarded. This is not a traditional 40-hour workweek environment. Success often requires flexibility, dedication, and a willingness to go above and beyond to deliver for our customers and teammates.

In return, you'll be surrounded by talented professionals who challenge and support one another, with opportunities for career growth, skill development, and meaningful contributions that make a real difference.

If you're competitive, motivated by achievement, and ready to be All In, Smartlink offers more than a job. It offers the opportunity to build an exceptional career while helping shape the future of our industry. If you're ready to be All In, we invite you to join us and help shape the future of Smartlink.

Job Summary:

The Switch Manager is an experienced technical leader with 10+ years of relevant telecommunications and network operations experience. This role supports internal Field Engineers, general contractors, and vendors across multiple customers and markets. Proven experience operating within Tier 1 critical infrastructure networks is required.

Essential Duties and Responsibilities:

Technical & Operational Ownership

• Lead end-to-end technical execution for RAN and transport integrations, upgrades, maintenance, and cutovers.
• Serve as the primary escalation point for complex technical and operational issues.
• Review and enforce MOPs, execution plans, and technical standards.
• Ensure consistent, high-quality delivery aligned with customer and company requirements.
• Interface with OSS, ENM, CNM, WebEM, USM, NSP, and other vendor systems.
• Perform upgrades and configuration changes across RAN and transport equipment.
• Provide troubleshooting support to field and switch engineers during integrations and maintenance.
• Utilize multiple databases (INAM/IPAMs, Granite/CND, ConQuest, FUZE) for data fills and CIQs.
• Generate configuration scripts using internal and external tools.
• Integrate and commission Ericsson/Nokia/Samsung 4G/5G RAN equipment.
• Maintain a customer-first mindset and exceed expectations.
• Assist with MOP creation and mentor junior employees

Leadership & Development:

• Operational P&L Management: Oversees program-level P&L and scales enterprise profitability by aligning resource deployment with high-impact initiatives.
• Monthly/Quarterly/Yearly financial reviews with Sr. Leadership
• Lead and develop a national team of Associate, Switch, and Senior Switch Engineers.
• Own hiring, onboarding, training, and skill development.
• Establish clear expectations, accountability, and performance standards.
• Foster a culture of technical excellence and continuous improvement.
• Drive automation and tooling initiatives.
• Identify systematic issues and implement process improvements. Ensure performance delivery across supported programs.
• Cross-functional & Vendor Coordination
• Act as the primary technical interface for customers where needed
• Manage program scheduling, resource balancing, and risk mitigation
• Other duties as assigned.

Qualifications and Requirements:

• Strong knowledge and experience with the maintenance and operations of either RAN or carrier ethernet networks.
• Solid understanding and application of standards including TCP/IP, IPv4/6, VLANs, MPLS/VPLS, routing protocols, OSI model, layer 2 and 3 devices, and carrier ethernet architectures.
• Ability to interpret and validate RAN configurations via RFDS.
• Must have strong computer skills using command line interfaces, Microsoft Office suite, Windows and Linux operating systems, CLI and GUI utilities, and serial/LMT management interfaces.
• Strong ability to troubleshoot complex RAN and transport related issues.
• Ability to work with minimal supervision, under pressure, and ability to multitask to meet project deadlines.
• Working knowledge of ORAN principals and service splits.

Certifications Preferred:

• Nokia SR (TiMOS) certification
• Ciena SAOS certifications
• Cisco CCNA/CCNP/CCIE
• Ericsson/Nokia/Samsung RAN certifications
• Python or scripting experience
• Experience with APIs, JSON, YAML, SQL or other data exchanges

Physical Demands and Work Environment:

• Ability to support a 24/7 critical infrastructure environment, including responding to operational needs outside of standard business hours when required.
• Minimal (<10%>) travel is required with this position

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