Switch Engineer (Must reside in Eastern Time Zone)

Smartlink LLC; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

Smartlink LLC seeks a Switch Engineer to support Field Engineers, contractors, and tower crews across multiple customers and markets. The role demands 5+ years of relevant experience with RAN and carrier Ethernet networks, and a strong troubleshooting background.

The position is remote, but you must reside in the Eastern Time Zone to align with team schedules. Responsibilities include interfacing with vendor frameworks, performing upgrades, and mentoring junior staff, while ensuring quality

Qualifications

• Experience maintaining and operating RAN or carrier ethernet networks.
• Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, MPLS/VPLS, routing, OSI model, L2/L3 devices.
• Ability to interpret and validate RAN configurations via RFDS.
• Proficient with command line interfaces, Windows and Linux, and common tools.
• Experience troubleshooting complex RAN and transport issues.

Responsibilities

• Interface with multiple vendor management frameworks (OSS, ENM, CNM, WebEM, USM, NSP).
• Perform upgrades and changes across RAN and transport equipment.
• Provide troubleshooting support to field engineers during integrations, upgrades, decommissioning, and maintenance tasks.
• Triage and troubleshoot issues across RAN and transport equipment.
• Use databases for data fills and CIQs (INAM/IPAMs, Granite/CND Circuit Databases, ConQuest, FUZE).
• Generate configuration scripts using internal and external tools (IOP, NSP Nokia Service Portal).
• Perform integrations and commissioning on Ericsson/Nokia/Samsung 4G/5G RAN equipment.
• Maintain a customer-first attitude and exceed customer expectations and obligations.
• Assist with creating Methods of Procedure and mentor junior team members.
• Responsible for making sure all quality standards are met.

Job description

Job Title: Switch Engineer Reports To: Switch Manager Department: Technical Services FSLA Status: Exempt

Salary: $75-90,000 (firm, dependent on experience) Location: Remote, but must reside in Eastern Time Zone

At Smartlink, we believe exceptional people create exceptional results. Guided by our core values, Creating Customer Fanatics, Innovate and Create, One Team, We Are All In, and Safety Leads to Success, we foster a culture where driven, ambitious individuals are empowered to make an impact, grow their careers, and help drive our success.

We are a fast-paced, high-performance organization where accountability, teamwork, and innovation are expected and rewarded. This is not a traditional 40-hour workweek environment. Success often requires flexibility, dedication, and a willingness to go above and beyond to deliver for our customers and teammates.

In return, you'll be surrounded by talented professionals who challenge and support one another, with opportunities for career growth, skill development, and meaningful contributions that make a real difference.

If you're competitive, motivated by achievement, and ready to be All In, Smartlink offers more than a job. It offers the opportunity to build an exceptional career while helping shape the future of our industry. If you're ready to be All In, we invite you to join us and help shape the future of Smartlink.

Job Summary: Switch Engineer has 5+ years of relevant experience. Supports internal FieldEngineers, general contractors, and tower crews across multiple customers and markets. Proven experience working within Tier 1 critical infrastructure provider networks is a must.

• Interface with multiple proprietary vendor management frameworks including OSS, ENM, CNM, WebEM, USM, NSP, etc.
• Perform upgrades and changes across both RAN and transport equipment.
• Provide troubleshooting support to field engineers during integrations, upgrades, decommissioning, and maintenance tasks.
• Triage and troubleshoot issues across both RAN and transport equipment.
• Experience using multiple databases for the creation of data fills and/or CIQs. I.E. INAM/IPAMs, Granite/CND Circuit Databases, ConQuest, FUZE, etc.
• Generate configuration scripts using both internal and external tools. I.E. IOP, NSP Nokia Service Portal, etc.
• Perform integrations and commissioning on Ericsson/Nokia/Samsung 4G/5G RAN equipment.
• Maintain a customer first attitude and exceed customer expectations and obligations.
• Assist with creating Methods of Procedure and mentor junior team members.
• Responsible for making sure all quality standards are met.
• Other duties as assigned

Qualifications and Requirements: To perform this position successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong knowledge and experience with the maintenance and operations of either RAN or carrier ethernet networks.
• Solid understanding and application of standards including TCP/IP, IPv4/6, VLANs, MPLS/VPLS, routing protocols, OSI model, layer 2 and 3 devices, and carrier ethernet architectures.
• Ability to interpret and validate RAN configurations via RFDS.
• Must have strong computer skills using command line interfaces, Microsoft Office suite, Windows and Linux operating systems, CLI and GUI utilities, and serial/LMT management interfaces.
• Strong ability to troubleshoot complex RAN and transport related issues.
• Ability to work with minimal supervision, under pressure, and ability to multitask to meet project deadlines.
• Working knowledge of ORAN principals and service splits.
• Nokia SR (TiMOS) certification desired, but not required
• Ciena Carrier Ethernet or SAOS 6/8/10 certifications desired, but not required
• Cisco CCNA/CCNP/CCIE or other certifications desired, but not required
• Ericsson/Nokia/Samsung RAN certifications desired, but not required
• Experience with Python or other scripting languages desired, but not required
• Experience using APIs, JSON, YAML, SQL, or other data exchanges and formats desired, but not required

Physical Demands and Work Environment:

• Minimal (<10%) travel is required with this position

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