Swing Shift Technician

Insight Global; Kent (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Insight Global is seeking a hands-on data center support technician to assist in a 24x7 facility. You will install, rack, maintain, and troubleshoot servers and network equipment, handle cabling, and monitor environmental conditions while coordinating with customers and internal teams.

The role requires 6+ months in an enterprise data center, strong communication, and flexibility for non-standard hours. Experience with ticketing systems and industry certs is a plus.

Qualifications

• 6+ months of relevant experience in an enterprise-class data center environment.
• Basic understanding of data center hardware and cabling, including Cat6/Cat6a.
• High school diploma or equivalent, valid driver's license, and ability to pass background/drug screen.
• Ability to handle physical requirements including lifting, climbing ladders, walking and standing for long periods.
• Strong customer communication, detail-oriented mindset, reliability and punctuality.
• Open to flexible/non-standard hours including nights, weekends, holidays, and on-call rotation.
• Server experience is a plus, familiarity with ticketing systems and data center best practices.
• Certifications such as CompTIA, Cisco, Microsoft, Dell, HP are a plus.
• Experience installing and configuring software and services.
• Experience interacting with customers and vendors.
• Environmental condition monitoring/reporting in a data center setting.

Responsibilities

• Support day-to-day operations inside a 24x7 mission-critical data center facility.
• Install, rack, maintain, troubleshoot, and decommission servers, network devices, and storage equipment.
• Support copper/fiber cabling work and Cat6/Cat6a termination and testing.
• Monitor and report environmental conditions and manage tickets.
• Interact with customers, vendors, and internal teams as needed.

Skills

Data center hardware

Copper cabling

Fiber cabling

Customer communication

Server experience

Troubleshooting

Ticketing systems

Environmental monitoring

Education

High school diploma

Job description

Job Description

This person will support day-to-day operations inside a 24x7 mission-critical data center facility, helping keep critical systems and services online for customers and end users. Responsibilities will include installing, racking, maintaining, troubleshooting, and decommissioning servers, network devices, and storage equipment. They will also support copper/fiber cabling work, including Cat6/Cat6a termination and testing, monitor/report environmental conditions, work through tickets, and interact with customers, vendors, and internal teams as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 6+ months of relevant experience working in an enterprise-class data center environment (open to non-data center experience such as telecom, commercial/industrial construction, oil & gas, etc.)
• Basic understanding of data center hardware and cabling, with hands-on experience troubleshooting and working with copper/fiber cables (Cat6/Cat6a)
• High school diploma or equivalent, valid driver's license/reliable transportation, and ability to pass extensive background check/drug screen
• Ability to handle physical requirements including frequent lifting, climbing ladders, walking, and standing for long periods
• Strong customer communication skills / professional presence, process-oriented/detail-oriented mindset, and reliability/punctuality
• Open to flexible/non-standard hours including nights, weekends, holidays, and on-call rotation
• Server experience is a plus, along with familiarity with ticketing systems and data center best practices
• Additional industry-recognized certifications such as CompTIA, Cisco, Microsoft, Dell, HP, etc.
• Experience installing and performing basic configuration of software and services
• Prior experience interacting directly with customers, end users, external partners, and vendors
• Environmental condition monitoring/reporting experience within a data center setting