Swing Shift Operations & Customer Service Lead

Ganahl Lumber Co; Anaheim (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ganahl Lumber in Anaheim is seeking a Swing Shift Supervisor to guide a fast-paced team, coordinate orders, locate materials, and ensure timely processing of daily sales tickets. The role supports our sales team and resolves customer issues with a focus on quality service.

The ideal candidate has 1–2 years of experience in supporting client success, excellent communication skills, and a customer-first mindset. Proficiency with Accuterm, Word, Excel, and scheduling is preferred.

Qualifications

• 1–2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.

Responsibilities

• Process customer orders and locate materials.
• Verify condition of all returned products and process daily sales tickets.
• Manage the open order list for daily orders and schedule work for order pullers.
• Monitor turnaround times and ensure timely completion of tasks.

Skills

Customer service

Multitasking

Teamwork

Verbal & written communication

Problem solving

Education

High School diploma or equivalent

Tools

Accuterm

Word

Excel

Job description

Ganahl Lumber in Anaheim is seeking a Swing Shift Supervisor to guide a fast-paced team, coordinate orders, locate materials, and ensure timely processing of daily sales tickets. The role supports our sales team and resolves customer issues with a focus on quality service.

The ideal candidate has 1–2 years of experience in supporting client success, excellent communication skills, and a customer-first mindset. Proficiency with Accuterm, Word, Excel, and scheduling is preferred.