Swim School Front Desk & Customer Care Pro

Goldfish Swim School - North Canton; North Canton (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the swim instruction sector is seeking a Front Desk Customer Service Representative to join their team. This role is vital as it serves as the first point of contact for customers, focusing on promoting quality service and managing administrative tasks. Ideal candidates will possess strong customer service skills, relevant experience, and necessary certifications like CPR and First Aid.

Qualifications

• Two years previous customer service and/or administrative office experience required.
• CPR, First Aid and AED certification required.

Responsibilities

• Answers telephones and screens phone calls.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties.

Skills

Customer Service

Communication

Sales Techniques

Time Management

Education

High school diploma or GED

Some college preferred

Tools

Word

Excel

Job description

A leading company in the swim instruction sector is seeking a Front Desk Customer Service Representative to join their team. This role is vital as it serves as the first point of contact for customers, focusing on promoting quality service and managing administrative tasks. Ideal candidates will possess strong customer service skills, relevant experience, and necessary certifications like CPR and First Aid.