Swedish-Speaking Social Media Support Specialist

Employers from Greece; United States; Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two Extra Salaries

Relocation Package

Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Customer Support Representative for Social Media in the United States. The role focuses on delivering top-notch support to Swedish-speaking clients across social platforms and requires proactive, friendly communication.

You will handle inquiries, complaints, and feedback, ensuring timely responses and high customer satisfaction. Collaboration with marketing and product teams to relay feedback is essential for continuous service

Qualifications

• Fluency in Swedish and English required.
• Experience in customer service, preferably in social media.
• Knowledge of social media platforms and customer engagement.

Responsibilities

• Provide exceptional customer support to Swedish-speaking clients via social media channels.
• Assist customers with inquiries, complaints and feedback received on social media.
• Respond to messages promptly and professionally to maintain engagement and satisfaction.
• Document customer interactions and maintain records for follow-ups and reporting.
• Collaborate with marketing and product teams to relay customer feedback for service improvements.
• Stay informed on the company’s social media strategy and best practices for engagement.
• Analyze social media trends and customer sentiments to contribute to service enhancements.

Skills

Swedish language

English language

Customer service

Social media support

Communication

Attention to detail

Team collaboration

Job description

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Customer Support Representative for Social Media in the United States. The role focuses on delivering top-notch support to Swedish-speaking clients across social platforms and requires proactive, friendly communication.

You will handle inquiries, complaints, and feedback, ensuring timely responses and high customer satisfaction. Collaboration with marketing and product teams to relay feedback is essential for continuous service