Swedish Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.

Next Job Abroad; Finland; On-site; USD 27,001 - 33,002; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Community & social responsibility initiatives

Job summary

Next Job Abroad is seeking a Swedish Speaking Customer Support Agent for the iGaming industry in Malta. This is a unique opportunity to use your language skills in providing exceptional support while enjoying life on a stunning Mediterranean island.

You will assist Swedish-speaking customers with their gaming experiences, ensuring satisfaction and engagement. The role offers a hybrid setup, career growth, and health care benefits among other perks.

Join a diverse work environment where you can build a rewarding career!

Qualifications

• Fluency in Swedish and strong command of English; additional languages valued.
• Prior experience in customer service preferred.
• Strong communication and interpersonal skills with commitment to customer satisfaction.
• Able to multitask and thrive in a fast-paced work environment.
• Experience with CRM systems and customer support tools is an advantage.
• Willingness to relocate to Malta.
• Familiarity with the iGaming industry is a tremendous asset.

Responsibilities

• Provide excellent customer support via chat, email, and phone.
• Effectively address and resolve customer queries.
• Offer guidance to customers about products and services.
• Work alongside team to maintain high service quality.
• Document customer interactions accurately in CRM system.
• Retrieve customer feedback to improve services.
• Engage in training programs to enhance product knowledge.

Skills

Fluency in Swedish

Strong command of English

Strong communication skills

Interpersonal skills

Ability to multitask

Familiarity with CRM systems

Passion for gaming

Job description

Elevate your career with Next Job Abroad as a Swedish Speaking Customer Support Agent in the bustling iGaming industry in Malta! This is a remarkable opportunity to leverage your language skills and customer service expertise while soaking up the sun on a beautiful Mediterranean island. In this role, you will be a key player in providing stellar support to our Swedish-speaking customers, ensuring they enjoy an exceptional gaming experience.

Responsibilities

• Provide excellent customer support via chat, email, and phone to Swedish-speaking clients
• Effectively address and resolve customer queries and concerns
• Offer guidance to customers about our products and services to enhance their gaming experience
• Work alongside your team to maintain the highest standards of service quality
• Document customer interactions accurately in our CRM system
• Retrieve and relay customer feedback to assist in improving services
• Engage in training programs to enhance your product knowledge and service delivery skills

Requirements

• Fluency in Swedish and a strong command of English; additional languages are valued
• Prior experience in customer service or a similar environment is preferred
• Strong communication and interpersonal skills with a commitment to customer satisfaction
• Able to multitask and thrive in a fast-paced work environment
• Experience with CRM systems and customer support tools is an advantage
• Willingness to relocate to Malta and explore a vibrant new culture
• A passion for gaming and familiarity with the iGaming industry is a tremendous asset

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!