SVP, Member Experience & Community Growth

Levo Credit Union; Sioux Falls (SD); On-site; USD 150,000 - 210,000; Full time

Job summary

Levo Credit Union in Sioux Falls, SD seeks a collaborative and strategic Senior Vice President of Member Services to guide branch operations, lending, and recovery services while ensuring an outstanding member experience and strong financial health.

Reporting to the Executive VP of Strategy and Service, this leader will drive member experience across all channels, leverage data to guide decisions, and foster a culture of service, accountability, and community partnership.

Qualifications

• 8–10+ years of progressive leadership experience in financial services.
• Strong expertise in lending, recovery, branch operations and member service.
• Proven ability to lead teams and execute strategic initiatives.
• Experience using data/analytics to improve performance.
• Solid understanding of regulatory compliance and risk management.
• Collaborative leadership with community focus.

Responsibilities

• Lead enterprise-wide operational strategy across branch services, service center, lending and recovery.
• Champion a member-first culture across all channels.
• Drive operational excellence through process optimization and workforce strategy.
• Use KPIs to drive performance, profitability and member outcomes.
• Oversee lending strategy, portfolio performance and product development.
• Lead recovery and collections strategy to support financial strength.
• Ensure regulatory compliance and policies alignment.
• Leverage data and market insights to guide decisions and growth.
• Oversee budgeting and resource allocation to support objectives.
• Build and develop high-performing leadership teams.
• Represent the organization through community engagement and partnerships.

Skills

Strategic leadership

Credit union expertise

Operational excellence

Data-driven decisions

Regulatory compliance

Stakeholder collaboration

Community impact

Job description

Levo Credit Union in Sioux Falls, SD seeks a collaborative and strategic Senior Vice President of Member Services to guide branch operations, lending, and recovery services while ensuring an outstanding member experience and strong financial health.

Reporting to the Executive VP of Strategy and Service, this leader will drive member experience across all channels, leverage data to guide decisions, and foster a culture of service, accountability, and community partnership.