Senior VP, Member Experience & Growth

Levo Federal Credit Union; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

A community-focused credit union is seeking a Senior Vice President of Member Services to lead and align operations with strategic goals. This role requires extensive leadership experience in financial services, focusing on lending, recovery, and exceptional member service. Responsibilities include driving operational excellence and fostering a member-first culture. The ideal candidate will have strong communication skills and a commitment to community impact.

Qualifications

• 8–10+ years of progressive leadership experience in credit union, banking, or financial services.
• Experience in lending, recovery efforts, and branch operations.
• Proven ability to lead teams and execute strategic initiatives.

Responsibilities

• Lead enterprise-wide operational strategy aligning branch services and lending.
• Champion a member-first culture across all channels.
• Drive operational excellence through process optimization.

Skills

Leadership experience in financial services

Expertise in lending and recovery efforts

Strong communication and relationship-building skills

Data and analytics utilization

Regulatory compliance understanding

Collaborative leadership style

Job description

A community-focused credit union is seeking a Senior Vice President of Member Services to lead and align operations with strategic goals. This role requires extensive leadership experience in financial services, focusing on lending, recovery, and exceptional member service. Responsibilities include driving operational excellence and fostering a member-first culture. The ideal candidate will have strong communication skills and a commitment to community impact.