SVP, Business Development (BFSI/Fintech)

ibex; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

IBEX is seeking a Senior Vice President, Business Development to drive strategic growth by identifying and closing new enterprise opportunities, especially in BFSI and fintech. The role emphasizes building long-term client relationships and expanding the company’s enterprise client portfolio.

The ideal candidate will have a strong track record selling to large enterprises, leading multi-year deals, and collaborating with cross-functional teams to craft competitive proposals.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• MBA preferred.
• 10+ years in business development, sales, or client acquisition in BPO/CX/outsourcing industries.
• Proven track record closing large, multi-year enterprise deals.

Responsibilities

• Develop and execute a strategic sales plan aligned with growth objectives.
• Identify, target, and secure opportunities in BFSI and fintech.
• Build and maintain a robust pipeline and manage the full sales lifecycle from lead to close.
• Establish and nurture C-level client relationships for long-term partnerships.
• Lead RFP/RFI responses, client presentations, and negotiations.
• Consistently meet or exceed revenue targets and quotas.
• Provide pipeline forecasts and sales reporting to executive leadership.
• Collaborate with Operations, Solutions, Finance, etc. to develop tailored proposals.
• Stay informed on industry trends, market dynamics, and competition within target verticals.
• Partner with marketing to align demand generation with target industries.

Skills

Strategic selling

Executive communication

Negotiation

Pipeline management

Stakeholder collaboration

Education

Bachelor’s degree in Business/Marketing

MBA preferred

Job description

The SVP, Business Development will drive strategic growth by identifying, pursuing, and closing new business opportunities across key target markets. This executive role is responsible for expanding the company’s client portfolio, with a strong focus on enterprise-level engagements, and building long-term client relationships that support sustained revenue growth.

This role has a strong preference for candidates with experience selling into the BFSI (particularly Banking) and fintech vertical. Applicants with demonstrated success in these industries will be prioritized.

DUTIES AND RESPONSIBILITIES:

• Develop and execute a strategic sales plan aligned with company growth objectives.
• Identify, target, and secure new business opportunities across priority verticals, including BFSI and fintech.
• Build and maintain a robust pipeline of qualified prospects and manage the full sales lifecycle from lead generation through close.
• Establish and nurture C-level client relationships to drive long-term partnerships.
• Collaborate with internal stakeholders (Operations, Solutions, Finance, etc.) to develop tailored, competitive proposals.
• Lead RFP/RFI responses, client presentations, and contract negotiations.
• Consistently meet or exceed revenue targets and sales quotas.
• Stay informed on industry trends, market dynamics, and competitive positioning within target verticals.
• Partner with marketing to align demand generation strategies with target industries.
• Provide regular pipeline forecasts and sales reporting to executive leadership.

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
• 10+ years of progressive experience in business development, sales, or client acquisition within the BPO, CX, or outsourcing industry.
• Proven track record of closing large, complex, multi-year deals with enterprise clients.

REQUIRED / STRONGLY PREFERRED EXPERIENCE:

• Demonstrated success selling into the BFSI (Banking preferred) and fintech vertical
• Deep understanding of industry-specific challenges, compliance requirements, and CX expectations within these sectors
• Established network and relationships within one or more of these verticals
• Strong understanding of global delivery models and outsourcing solutions.
• Exceptional communication, negotiation, and executive presentation skills.
• Ability and willingness to travel as needed to support client engagement and deal closure.

COMPETENCIES:

• Business Acumen
• Communication
• Consultation
• Critical Evaluation
• Ethical Practice
• Leadership & Navigation
• Relationship Management

WORKING CONDITIONS:

This role routinely uses standard office equipment such as computers, phones, and related technology. While performing the duties of this job, the employee is regularly required to communicate effectively and may be required to travel for client meetings and industry events.

This is a full-time position. Travel requirements will vary based on business needs.

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY:

IBEX is proud to be an equal employment opportunity employer. Business activities including, but not limited to, hiring, promotion, and compensation are conducted in compliance with all applicable laws and without regard to race, color, ethnicity or national origin, gender, age, marital status, religion, political or union affiliation, sexual orientation, gender identity, disability status, pregnancy, genetics, veteran status, or any other basis protected by law.