SVP Business Development

ibex; Washington (District of Columbia); On-site; USD 200,000 - 280,000; Full time

Job summary

ibex is seeking an SVP, Business Development to drive strategic growth by identifying, pursuing, and closing large enterprise opportunities across priority markets, with a focus on BFSI and fintech. The role emphasizes building long-term client relationships, leading proposals, negotiations, and collaborating with operations and solutions teams to tailor offerings.

Travel may be required; senior leadership exposure is expected.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• MBA and senior-level experience preferred for complex enterprise deals.
• Track record closing large, multi-year deals with enterprise clients.

Responsibilities

• Develop and execute a strategic sales plan aligned with company growth objectives.
• Identify, target, and secure new business opportunities across priority verticals, including BFSI and fintech.
• Build and maintain a robust pipeline of qualified prospects and manage the full sales lifecycle from lead generation through close.
• Establish and nurture C-level client relationships to drive long-term partnerships.
• Collaborate with internal stakeholders to develop tailored, competitive proposals.
• Lead RFP/RFI responses, client presentations, and contract negotiations.
• Consistently meet or exceed revenue targets and sales quotas.
• Stay informed on industry trends, market dynamics, and competitive positioning within target verticals.
• Partner with marketing to align demand generation strategies with target industries.
• Provide regular pipeline forecasts and sales reporting to executive leadership.

Skills

Strategic sales

Enterprise sales

Pipeline management

C-level engagement

Negotiation

Education

Bachelor’s degree in Business/Marketing or related field

MBA preferred

Job description

Overview

SVP, Business DevelopmentPOSITION OVERVIEW:

The SVP, Business Development will drive strategic growth by identifying, pursuing, and closing new business opportunities across key target markets. This executive role is responsible for expanding the company’s client portfolio, with a strong focus on enterprise-level engagements, and building long-term client relationships that support sustained revenue growth.

This role has a strong preference for candidates with experience selling into the BFSI (particularly Banking) and fintech vertical. Applicants with demonstrated success in these industries will be prioritized.

Responsibilities

DUTIES AND RESPONSIBILITIES:

• Develop and execute a strategic sales plan aligned with company growth objectives.
• Identify, target, and secure new business opportunities across priority verticals, including BFSI and fintech.
• Build and maintain a robust pipeline of qualified prospects and manage the full sales lifecycle from lead generation through close.
• Establish and nurture C-level client relationships to drive long-term partnerships.
• Collaborate with internal stakeholders (Operations, Solutions, Finance, etc.) to develop tailored, competitive proposals.
• Lead RFP/RFI responses, client presentations, and contract negotiations.
• Consistently meet or exceed revenue targets and sales quotas.
• Stay informed on industry trends, market dynamics, and competitive positioning within target verticals.
• Partner with marketing to align demand generation strategies with target industries.
• Provide regular pipeline forecasts and sales reporting to executive leadership.

Qualifications

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
• 10+ years of progressive experience in business development, sales, or client acquisition within the BPO, CX, or outsourcing industry.
• Proven track record of closing large, complex, multi-year deals with enterprise clients.

REQUIRED / STRONGLY PREFERRED EXPERIENCE:

• Demonstrated success selling into the BFSI (Banking preferred) and fintech vertical
• Deep understanding of industry-specific challenges, compliance requirements, and CX expectations within these sectors
• Established network and relationships within one or more of these verticals
• Strong understanding of global delivery models and outsourcing solutions.
• Exceptional communication, negotiation, and executive presentation skills.
• Ability and willingness to travel as needed to support client engagement and deal closure.

COMPETENCIES:

• Business Acumen
• Communication
• Consultation
• Critical Evaluation
• Ethical Practice
• Collaboration
• Global & Cultural Awareness
• Leadership & Navigation
• Relationship Management