SVLL-2 - SVLL - Assistant Manager

SVLL-2 - SVLL - Assistant Manager; San Antonio (TX); Sur place; USD 38 000 - 56 000; Plein temps

Résumé du poste

REEP Residential seeks an Assistant Community Manager to support daily operations, leasing, and financial administration for a residential community. This hourly role assists with rent collections, lease processing, and compliance documentation.

The position collaborates with the Community Director to maintain resident satisfaction, oversee filing accuracy, and ensure smooth daily workflow across property operations.

Qualifications

• High school diploma or GED required; degree preferred.
• 2–3 years of multifamily property management experience preferred.
• Experience with leasing, rent collections, and compliance recommended.
• Familiarity with Fair Housing regulations and property management systems.

Responsabilités

• Assist Community Director with daily operations and administrative tasks.
• Post rental payments and monitor delinquency; issue late notices.
• Process leases, renewals, addendums and documentation; keep files compliant.
• Coordinate tours, applications, move-ins, renewals; respond to residents.

Connaissances

Customer service

Organization

Time management

Communication

Attention to detail

Conflict resolution

Formation

High School Diploma or GED

Bachelor's degree preferred

Outils

ResMan

Yardi

AppFolio

Description du poste

REEP ResidentialAssistant Community Manager – Job DescriptionLocation: In PersonJob Type: Full-TimeFLSA Status: Non-Exempt (Hourly)Reports To: Community DirectorPosition SummaryThe Assistant Community Manager supports the Community Director in overseeing the daily operations, financial administration, and resident experience of the assigned residential community. This hourly position assists with leasing, rent collections, administrative processes, compliance documentation, and coordination of day-to-day activities to ensure the property operates efficiently and in alignment with REEP Residential standards.I. Operational & Administrative Support• Assist the Community Director with daily operational responsibilities.• Post rental payments and monitor delinquency reports.• Issue late notices and assist with collection follow-up in accordance with company policy.• Prepare and process lease agreements, renewals, addendums, and required documentation.• Maintain accurate and compliant resident files.• Assist with reporting, data entry, and financial documentation.• Support audit preparation and file reviews.II. Leasing & Resident Relations• Conduct property tours and assist in achieving occupancy goals.• Process applications and coordinate move-ins and renewals.• Provide prompt, professional communication to residents and prospects.• Assist in resolving resident concerns and escalate issues when appropriate.• Support resident retention and engagement initiatives.III. Financial Support & Compliance• Assist in monitoring budget adherence and expense tracking.• Support delinquency management and collection efforts.• Assist with monthly closing procedures and required property reports.• Ensure compliance with Fair Housing regulations and company policies.IV. Team & Maintenance Coordination• Coordinate with maintenance to ensure service requests are addressed in a timely manner.• Assist with vendor communication and scheduling as directed.• Provide operational support in the absence of the Community Director as assigned.• Support overall team workflow and property organization.Employment At-WillEmployment with REEP Residential is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other company document shall be interpreted as creating a contract of employment or altering the at-will employment relationship.REEP Residential is an Equal Opportunity Employer. This job description is not intended to be an exhaustive list of duties and responsibilities. Management reserves the right to modify responsibilities as needed.Core QualificationsEducation: High School Diploma or GED required; degree preferred.Experience: 2–3 years of multifamily property management experience preferred; leasing and collections experience strongly preferred.Key Competencies• Strong customer service orientation• Organizational and time-management skills• Attention to detail and documentation accuracy• Knowledge of Fair Housing regulations• Proficiency in property management systems (ResMan, Yardi, AppFolio)• Effective communication and conflict resolution skillsPhysical Requirements• Frequently walk the property, including climbing stairs and accessing multiple floors.• Conduct inspections of vacant units and common areas.• Sit for prolonged periods while working at a desk or computer.• Occasionally lift and/or move up to 25 pounds.• Work in indoor and outdoor environments and may be exposed to varying weather conditions.