COMMUNITY MANAGER

Sterling Asset Management Company; Fairfield (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Sterling Asset Management Company is seeking a Community Manager to oversee daily operations of an affordable housing community, ensuring regulatory compliance, financial performance and resident satisfaction. The role requires strong leadership, attention to detail and hands-on problem solving across leasing, services, staff supervision and vendor coordination.

The ideal candidate has 3+ years in affordable property management (LIHTC, HUD or similar), excellent customer service, and proficiency

Qualifications

• 3+ years of experience in affordable property management (LIHTC, HUD, or similar).
• Strong understanding of leasing processes, rent collection, and compliance documentation.
• Excellent customer service and conflict resolution skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Proficiency in property management software (Yardi preferred).
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Leasing & Compliance Administration: Manage compliance and regulatory screening processes and move-ins, recertifications, and reporting.
• Financial Operations: Handle rent collection, delinquency management, deposits, invoicing, and budgeting reports.
• Facilities Oversight: Direct inspections, maintenance strategy, inventory, and life/safety issue reporting.
• Tenant Relations & Resident Services: Deliver high-quality service, process accommodation requests, and coordinate community events.
• Staff Supervision & Development: Supervise onsite maintenance and office staff, coach and train.
• Risk & Regulatory Compliance: File incident reports, manage injuries, ensure program compliance for affordable housing.

Skills

Property management

Budgeting

Customer service

Leadership

Communication

Staff supervision

Tools

Yardi

Microsoft Office

Job description

Department: OperationsReports to: Regional ManagerStatus: Regular Full-timeFLSA Status: Non-ExemptHousing: No Housing availableJOB SUMMARYThe Community Manager is responsible for the daily operations of an affordable housing community, ensuring full regulatory compliance, financial performance, and resident satisfaction. This role requires strong leadership, attention to detail, and the ability to manage site-level operations, including leasing, resident services, staff supervision, and vendor coordination.Key areas of responsibility include:- Leasing & Compliance Administration- Financial Operations- Facilities Oversight- Tenant Relations & Resident Services- Staff Supervision & Development- Risk & Regulatory ComplianceThis position is ideal for a highly organized, customer-focused leader who can balance administrative responsibilities with hands-on problem-solving.ESSENTIAL FUNCTIONSPerform the essential functions below in addition to any other functions needed and responsibilities that may be required.Leasing & Compliance AdministrationManage compliance and regulatory screening processes to ensure all residents meet program requirements for the property/unit.Ensure timely and accurate processing of move-ins, recertifications, and other resident compliance paperwork.At all times, be prepared to report on property status as requested (i.e., vacancy, recertification status, etc.).Maintain organized filing systems for residents, vendors, and maintenance.Review, analyze, and prepare weekly and monthly compliance reports.Financial OperationsFollow all accounting timelines for rent collection, resident delinquency management, bank deposits, and invoice processing.Ensure all resident and vendor financial information is recorded accurately.Ensure that all property supply purchases are within budget guidelines.Review, analyze, and prepare weekly and monthly accounting reports.Coordinate accounting corrections with Regional Manager, Property Accountant and others.Facilities OversightConduct and/or oversee annual unit inspections; coordinate appropriate maintenance strategies for non-compliant units.Conduct and/or oversee regular vacant unit inspections.Maintain inventory of office and maintenance supplies.Supervise work of maintenance team and vendors.Walk the property daily, report any life/safety issues or other hazards, manage any resident-related issues.Ensure all preventative and safety maintenance inspections are completed timely.Be available after hours for emergencies.Tenant Relations & Resident ServicesDeliver high-quality customer service to residents and vendors; ensure team maintains the same standard.Process any reasonable accommodation/modification request, grievances, appeals, resident complaints, and similar resident issues.Partner with Community Impact to coordinate resident meetings, community-building events, and enrichment activities.Staff Supervision & DevelopmentSupervise onsite maintenance and office staff.Delegate operational tasks and follow up to ensure accountability.Foster a positive and professional work environment through coaching and training.Risk & Regulatory CompliancePrepare formal incident reports for any personal injury or property damage incidents.Manage workplace injuries and worker’s compensation reporting.Maintain compliance with affordable housing programs, as applicable for the property.Understand and enforce the rental agreement and all addenda including community policies.Preferred:COS, TCS, or other affordable housing certifications.Bilingual (Spanish/English) a plus.WORK ENVIRONMENTThe work environment is collaborative and dynamic, operating within an active residential community that requires regular, direct interaction with residents. Employees must be prepared to navigate high-stress situations, including resident concerns, conflict resolution, and the emotional demands associated with serving a diverse residential population. Work is performed in shared and private spaces that encourage teamwork and communication, with occasional off-site meetings, training sessions, and travel opportunities. Strong interpersonal skills, composure under pressure, and the ability to maintain professional boundaries are essential to success in this environment.PHYSICAL REQUIREMENTSThis role involves regular walking and light lifting of up to 25 lbs. for tasks such as moving supplies or conducting unit inspections. Employees should maintain physical fitness to handle these demands. The work schedule is full-time, with occasional evening or weekend responsibilities.Required:3+ years of experience in affordable property management (LIHTC, HUD, or similar).Strong understanding of leasing processes, rent collection, and compliance documentation.Excellent customer service and conflict resolution skills.Proficiency in Microsoft Office (Outlook, Excel, Word).Proficiency in property management software (Yardi preferred).Strong written and verbal communication skills.Ability to work independently and manage multiple priorities.