Svc Advisor

Springdalechryslerdodge; Springdale, Northern (AR, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

McLarty Daniel Dodge Chrysler Jeep Ram Fiat of Springdale in Springdale, AR is seeking a Service Advisor to sell and schedule service work in the dealership's service department. You will greet customers, gather vehicle data, write repair orders, provide cost estimates, and communicate with technicians about repairs, ensuring smooth workflow and customer satisfaction.

This role emphasizes accurate documentation, timely updates, and opportunities to contribute to service marketing and process

Qualifications

• Experience in automotive service environment preferred.
• Strong interpersonal and telephone skills.
• Ability to gather vehicle data and explain repairs clearly.

Responsibilities

• Sells and schedules service work in the service department.
• Greets customers and obtains vehicle information.
• Writes up repair orders and documents customer concerns.
• Test drives with customers or routes to technician as needed.
• Provides cost estimates for labor and parts and secures approvals.
• Maintains customer communication on progress and changes to estimates.
• Supports service marketing initiatives and quality control.

Skills

Customer service

Communication

Schedule coordination

Job description

FULL TIME Service McLarty Daniel Dodge Chrysler Jeep Ram Fiat of Springdale, Springdale, AR, US

30+ days ago Requisition ID: 1902

JobDescription-Service Advisor

Position Summary

The Service Advisor sells and schedules needed service work in the service department.

Essential Duties

• Schedules service appointments. Obtains customerand vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order;provides customer with a copy.
• Establishes customer's method of payment.Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout theday. Contacts customers regarding any changes in the estimate or promised time,explains cost and time requirements in detail, and gets proper authorizationbefore any additional repairs are performed.
• Implements and maintains a service marketingprogram.
• Reviews repair orders to ensure that work iscompleted and additional work and authorization is noted. Closes repair orderas appropriate.
• Implements a quality control process toeliminate comebacks.
• Maintains high customer satisfactionstandards.
• Handles telephone inquiries regardingappointments and work in process.