Svc Advisor

Bentonvillenissan; Bentonville (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

McLarty Daniel Nissan in Bentonville, AR is seeking a Service Advisor to sell and schedule needed service work in the service department. The role focuses on delivering excellent customer service, gathering vehicle information, and writing clear repair orders.

You will communicate with customers about repairs, cost estimates, and timelines, coordinate with technicians and dispatchers, and help maintain high customer satisfaction.

Responsibilities

• Schedules service appointments.
• Obtains customerand vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order;provides customer with a copy.
• Establishes customer's method of payment.Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout theday. Contacts customers regarding any changes in the estimate or promised time,explains cost and time requirements in detail, and gets proper authorizationbefore any additional repairs are performed.
• Implements and maintains a service marketingprogram.
• Reviews repair orders to ensure that work iscompleted and additional work and authorization is noted. Closes repair orderas appropriate.
• Implements a quality control process toeliminate comebacks.
• Maintains high customer satisfactionstandards.
• Handles telephone inquiries regardingappointments and work in process.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FULL TIME Service McLarty Daniel Nissan, Bentonville, AR, US

JobDescription-Service Advisor

Position Summary

The Service Advisor sells and schedules needed service work in the service department.

Essential Duties

Other duties may be assigned.

Schedules service appointments. Obtains customerand vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Writes up customer's vehicle problems accurately and clearly on repair order.
Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes "promised time." Checks with dispatcher, if necessary.

Obtains customer's signature on repair order;provides customer with a copy.

Establishes customer's method of payment.Obtains credit approval, if necessary.

Notifies dispatcher of incoming work.

Checks on progress of repair throughout theday. Contacts customers regarding any changes in the estimate or promised time,explains cost and time requirements in detail, and gets proper authorizationbefore any additional repairs are performed.

Implements and maintains a service marketingprogram.

Reviews repair orders to ensure that work iscompleted and additional work and authorization is noted. Closes repair orderas appropriate.

Implements a quality control process toeliminate comebacks.

Maintains high customer satisfactionstandards.

Handles telephone inquiries regardingappointments and work in process.