Patient Access Representative I

Sentara; Virginia Beach (VA); On-site; USD 28,000 - 42,000; Part time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid time off

401k match

Tuition assistance

Student debt payoff

Job summary

Sentara Virginia Beach General Hospital in Virginia Beach, VA is seeking a Part-Time Patient Access Representative to handle registration, verify identities, review schedules, and collect co-pays.

You will scan documents, enter demographics in the EHR, explain compliance forms, and ensure patients reach the correct service area on time. This frontline role supports patients with warmth and accuracy.

Qualifications

• Front desk and patient registration responsibilities.
• Accurate data entry into the electronic health record.
• Ability to explain complex forms and collect payments.
• Experience in customer-facing roles is preferred.

Responsibilities

• Register patients by verifying identity and selecting records.
• Review schedules and orders to register for the correct service.
• Scan insurance cards, IDs, and other documents.
• Enter demographic and insurance information in the EHR.
• Explain and collect co-pays, deposits, and balances securely.
• Greet patients and guide them to service areas; respond to questions.
• May perform scheduling, pre-admission and discharge tasks.

Skills

Customer Service

Patient Registration

Data Entry

Front Desk

Insurance

Insurance Verification

Scheduling

Receptionist

Non-clinical

Education

HS - High School Grad or Equivalent

Associate or bachelor's degree in lieu of two years of experience

Job description

City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:Part Time, DaysAs a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.Up to $1,500 Sign-On Bonus for Qualified Candidates!EducationHS - High School Grad or EquivalentCertification/LicensureNo specific certification or licensure requirementsExperience2 years of Customer Service and/or Data EntryAssociate or bachelor’s degree in Lieu of two years of experienceProficiency in KeyboardingKeywords: Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is home to the region’s only Level III Trauma Center. Our 273-bed facility has a long history of commitment to our communities of Virginia Beach, Eastern Shore, and Northeastern North Carolina, offering specialized tertiary services as well as many advanced clinical services. We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart, vascular, neuroscience, neurosurgery, orthopedics and spine care, cancer care, advanced imaging, and behavioral health.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.