Guest Relations Representative

Sentara Health; South Boston (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

401k/403b with Employer Match

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Life Insurance

Annual discretionary bonus

Job summary

Sentara Halifax Regional Hospital in South Boston, VA, is seeking a Guest Relations Representative to act as a liaison between patients, families, visitors and the medical team, ensuring a welcoming and comfortable experience.

The role includes cross-training on the switchboard and a flexi schedule with rotating days and hours (days, evenings, nights), minimum 8 hours per week. A high school diploma is required and 1 year of customer service experience is preferred.

Qualifications

• 1 year of customer service experience required.
• High school diploma or equivalent required.

Responsibilities

• Greet and assist patients, families and visitors to ensure a welcoming environment.
• Address concerns and coordinate with hospital and medical teams for smooth experiences.
• Cross-train on the switchboard.

Skills

Customer service

Education

High School Grad or Equivalent

Job description

City/State

South Boston, VA

Work Shift

Rotating

Overview:

Sentara Halifax Regional Hospital is hiring a Guest Relations Representative

The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.

Will also cross train on the switchboard.

Flexi schedule - will be asked to work varying shifts on rotating days and hours (days, evenings, nights). Minimum 8 hours per week.

Education

• High School Grad or Equivalent (Required)

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service Experience - 1 year (Required)

Talroo - Allied Health, customer service, guest services, concierge, front desk

Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Halifax Regional Hospital is fueled by the expertise of a well-established medical staff representing more than two-dozen specialties, while remaining focused on excellent care. Services at this hospital include cardiovascular services, emergency services, family birthing center, hospitalist program, imaging/radiology services, laboratory services, nephrology services, orthopedic services, rehabilitation services and surgical services. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.