Sustainable Retail Lead - Elevate Sales & Experience

Reformation; Costa Mesa (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Commuter benefits

Paid time off

Retirement planning support

Fertility care support (Carrot)

Community donations

Clothing discount

Culture events

Volunteer Time Off

Job summary

Reformation in Costa Mesa, CA is seeking an Assistant Store Manager who thrives in a fast-paced, sustainability-minded environment. You will lead sales floors, drive client experiences, and coach staff to deliver brand storytelling and exceptional service.

Reporting to the Store Manager, you will help manage operations, scheduling, inventory, and loss prevention while upholding the company’s values. The role offers a competitive base salary and a benefits package reflecting Reformation’s

Qualifications

• Minimum of 4 years Retail Management Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement
• The skills to collaborate with cross-functional partners in the pursuit of shared business outcomes
• A proactive sense of urgency and ability to prioritize important work
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career that inspires others
• Excellent communicator and team player with a passion for people
• An effective and expedient problem-solver, strong business acumen with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large

Responsibilities

• Measure and Monitor sales performance taking action to improve business performance when needed.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
• Create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in store. Lead and train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations and own training for the store team.
• Assist in ownership of operational execution of store to achieve necessary revenue targets
• Ensure facility maintenance, presentation and organization
• Assist in merchandising presentation and concept standards utilizing retail and product reporting to regularly strategize for the customer experience and productivity of the business.
• Provide real-time and weekly feedback on product and sales performance to Store Manager to influence allocations and the success of the business.
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising.
• Assist in managing the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
• Assist in hiring, training and development of the store team across all areas of the business.
• Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.

Job description

Reformation in Costa Mesa, CA is seeking an Assistant Store Manager who thrives in a fast-paced, sustainability-minded environment. You will lead sales floors, drive client experiences, and coach staff to deliver brand storytelling and exceptional service.

Reporting to the Store Manager, you will help manage operations, scheduling, inventory, and loss prevention while upholding the company’s values. The role offers a competitive base salary and a benefits package reflecting Reformation’s