Retail Sales Supervisor: Lead & Elevate Customer Experience

Reformation; Corte Madera (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid vacation, sick, holidays &vol

401K with company match

Job summary

Reformation in Corte Madera, CA is seeking a Sales Supervisor to lead the store team and drive sales while embodying the brand's values of sustainability and customer focus.

Reporting to the Store Manager, responsibilities include coaching staff, maintaining inventory accuracy, delivering exceptional customer experiences, and contributing to a technology-led in-store experience.

This full-time role offers competitive benefits and growth opportunities within a mission-driven company.

Qualifications

• Minimum of 3 years Retail Experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large

Responsibilities

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Contribute to a technology led in-store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
• Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
• Maintain seamless store operational procedures, maintain weekly workflow.
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in the moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

Skills

Interpersonal skills

Communication

Problem-solving

Leadership

Coaching

Job description

Reformation in Corte Madera, CA is seeking a Sales Supervisor to lead the store team and drive sales while embodying the brand's values of sustainability and customer focus.

Reporting to the Store Manager, responsibilities include coaching staff, maintaining inventory accuracy, delivering exceptional customer experiences, and contributing to a technology-led in-store experience.

This full-time role offers competitive benefits and growth opportunities within a mission-driven company.