Sustainability-Driven Retail Sales Associate

Reformation; Los Angeles (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

Reformation in Los Angeles is seeking an Associate to drive sales and deliver an exceptional in-store experience rooted in sustainability. Reporting to the Store Manager, you will engage customers, share the Reformation story, and embody brand values while maintaining inventory accuracy and loss prevention.

You’ll bring prior retail or sales experience, thrive in a fast-paced environment, and demonstrate strong interpersonal skills.

Qualifications

• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced setting.
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career

Responsibilities

• Consistently meet and exceed sales goals.
• Assist in clientele generation through customer engagement.
• Contribute to an in-store experience for customers that both surprises and delights them.
• Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
• Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
• Understand the need for consistent inventory accuracy and controls in store.
• Contribute to Loss Prevention in all areas of the business.
• Uphold time and attendance policy.
• Ensure the selling floor reflects the brand and concept standards at all times.
• Share your deep knowledge about our product with genuine enthusiasm.
• Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
• Help ensure that the store environment is inspiring and our product is easily accessible.
• Understand the core values and culture of Reformation and reflect these in all efforts.
• Maintain and uphold a professional, healthy, and productive work environment.

Skills

Sales experience

Customer engagement

Interpersonal skills

Self-motivation

Job description

Reformation in Los Angeles is seeking an Associate to drive sales and deliver an exceptional in-store experience rooted in sustainability. Reporting to the Store Manager, you will engage customers, share the Reformation story, and embody brand values while maintaining inventory accuracy and loss prevention.

You’ll bring prior retail or sales experience, thrive in a fast-paced environment, and demonstrate strong interpersonal skills.