Survivor Benefits Account Specialist

Maine Public employees Retirement System; Augusta (ME); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

13 Paid Holidays

Health Insurance

Dental Insurance (fully paid)

Vision Care

Employer Paid Life Insurance

Deferred Compensation Plan

Tuition Reimbursement

Parental leave

Vacation and Sick Leave

Job summary

MainePERS is seeking a Survivor Services Account Representative to support the administration of group life insurance and survivor benefits for Maine’s public employees, retirees, and their beneficiaries. This role emphasizes helping people, researching information, and ensuring accurate, timely benefit processing.

Responsibilities include researching inquiries, determining eligibility, reviewing premium billing, and collaborating with MainePERS units to resolve issues.

Qualifications

• High school diploma or equivalent plus four (4) years of related responsible work experience demonstrating strong customer service, communication, attention to detail, and accuracy in reviewing financial and written information, as well as familiarity with basic accounting principles.
• Practical experience using basic computer applications.

Responsibilities

• Research and respond to member, beneficiary, benefit recipient, and employer inquiries regarding group life insurance, survivor benefits, eligibility, claims, and benefit processing.
• Determine life insurance eligibility and insurance status at retirement and at the time of a participant's death.
• Review and determine the benefits available to beneficiaries of group life insurance participants and deceased members.
• Serve as an account representative to assigned employers by reviewing premium billing for accuracy, investigating discrepancies, and providing ongoing technical assistance and support.
• Communicate with benefit recipients and their representatives regarding ongoing survivor benefits and group life insurance benefits.
• Process pre- and post-death benefits for payroll based on established calculations and follow processing standards for Required Minimum Distribution (RMD) payments.

Skills

Customer service

Communication

Attention to detail

Accuracy

Financial information

Problem solving

Education

High school diploma

Associate degree

Tools

Basic computer applications

Job description

MainePERS is seeking a Survivor Services Account Representative to support the administration of group life insurance and survivor benefits for Maine’s public employees, retirees, and their beneficiaries. This role emphasizes helping people, researching information, and ensuring accurate, timely benefit processing.

Responsibilities include researching inquiries, determining eligibility, reviewing premium billing, and collaborating with MainePERS units to resolve issues.