Survivor Benefits & Life Insurance Specialist

Maine Public Employees Retirement System (MainePERS); Augusta (ME); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

13 Paid Holidays

Health Insurance

Dental Insurance (fully paid)

Vision Care

Employer Paid Life Insurance

Supplemental Life Insurance

Defined Benefit Pension Plan

Employer contribution to Pension

Deferred Compensation Plan

Tuition Reimbursement

Parental leave

Generous Vacation and Sick Leave

Job summary

MainePERS seeks a Survivor Services Account Representative to support the administration of group life insurance and survivor benefits for Maine’s public employees, retirees, and beneficiaries.

You will research inquiries, determine eligibility, review benefits, and serve as a liaison to employers and MainePERS units, ensuring timely and accurate processing of benefits and refunds when needed.

Qualifications

• High school diploma or equivalent plus four (4) years of related responsible work experience demonstrating strong customer service, communication, attention to detail, and accuracy in reviewing financial and written information, as well as familiarity with basic accounting principles.
• Practical experience using basic computer applications.

Responsibilities

• Research and respond to inquiries regarding group life insurance, survivor benefits, eligibility, claims, and benefit processing.
• Determine life insurance eligibility and insurance status at retirement and at death.
• Review and determine the benefits available to beneficiaries of group life insurance participants and deceased members.
• Serve as an account representative to assigned employers by reviewing premium billing for accuracy, investigating discrepancies, and providing ongoing technical assistance and support.
• Communicate with benefit recipients and their representatives regarding ongoing survivor benefits and group life insurance benefits.
• Process pre- and post-death benefits for payroll based on established calculations and follow processing standards for Required Minimum Distribution (RMD) payments.
• Review member and insurance information, identify discrepancies, and request refunds or additional billing when appropriate.
• Serve as a liaison to other MainePERS units on issues related to group life insurance and death benefits.
• Assist with monthly reporting and other unit responsibilities.
• Use system software and related tools to complete work accurately, efficiently, and within established timeframes.
• Work collaboratively with colleagues and other agency staff, including assisting with clerical duties and training as requested.

Skills

Customer service

Attention to detail

Financial accuracy

Communication

Education

High school diploma

Associate degree preferred

Tools

Basic computer applications

Job description

MainePERS seeks a Survivor Services Account Representative to support the administration of group life insurance and survivor benefits for Maine’s public employees, retirees, and beneficiaries.

You will research inquiries, determine eligibility, review benefits, and serve as a liaison to employers and MainePERS units, ensuring timely and accurate processing of benefits and refunds when needed.