Survey Services Lab Interviewer Aug/Sept 2026

The University of Michigan; Ann Arbor (MI); On-site; USD 18,184 - 25,898; Part time

Job summary

The University of Michigan is seeking a Telephone Interviewer to conduct computer-assisted telephone interviews and support various survey projects on campus. This temporary, on-site role requires evening and weekend coverage and emphasizes friendly, persuasive communication with clear data recording.

Training is provided in SSL Orientation and multiple interviewer trainings, with production running Aug 31–Dec 30, 2026. Candidates should be prepared for 16 hours weekly and a mix of shifts.

Qualifications

• Excellent reading skills, including pronunciation and enunciation.
• Able to maintain conversation while accurately recording information.
• Able to receive and apply feedback about adherence to project requirements.
• Available to work 2 evening shifts (between 4p-10p Mon-Thu and 4p-9p Fri) and 1 weekend shift (Sat 2p-10p or Sun 2p-10p) every week.

Responsibilities

• Conduct computer-assisted telephone-based interviews and related customer service tasks to meet survey goals.
• Assist with mail survey operations, coding, and providing customer assistance.
• Carry out quality control functions for survey projects.

Skills

Excellent reading skills

Persuasive communication

Patient demeanor

Customer service experience

Evening/weekend availability

Job description

Role: Telephone Interviewer

Training Dates:

• SSL Orientation - August 21, 2026, 1 - 5 pm
• Recruit 1 Interviewer Training - August 27, 2026, 12 - 5:30 pm AND
• Omnibus Training - September 21, 2026, 12 -4 pm
  OR
• SSL Orientation - September 26, 2026 2 - 6 pm
• Recruit 2 Interviewer Training - September 29, 2026, 12 -5:30 pm

Training Mode: In-person

Payrate: $19.75 per hour

Production Dates: August 31 - December 30, 2026

Required Availability: 16 hours per week

Calls will primarily be made between 2 pm to 10 pm - 7 days a week, except Fri when calling ends at 9 pm

Data Collection Mode: Telephone, reminder calling

Summary of position: This position within the Survey Services Lab (SSL) offers an excellent opportunity for candidates who are friendly, have strong persuasive communication skills, and demonstrate a patient approach. Interviewers (data collection staff) play a vital role in conducting computer-assisted telephone-based assignments such as interviews and/or other customer service-related tasks to help meet complex social research survey goals. Success in this role requires demonstrated excellence in customer relations, clear communication, effective listening, and strong deductive reasoning skills. The position also involves implementing mail survey operations, coding, providing customer assistance, and carrying out quality control functions for survey projects.

The SSL operates seven days a week, often until midnight, and this position requires coverage of evening shifts and at least one weekend shift weekly. It is located on University of Michigan’s Central Campus and requires on-site work in the office. This is a temporary position with work hours scheduled according to project assignments, offering flexibility and the opportunity to engage with a variety of survey projects. Candidates who bring a persuasive and efficient mindset, flexibility, curiosity, and a friendly, patient demeanor are encouraged to apply to this impactful and collaborative team.

Required Qualifications and Duties:

• Excellent reading skills, including pronunciation and enunciation.
• Able to maintain conversation while accurately recording information.
• Able to receive and apply feedback about adherence to project requirements.
• Available to work 2 evening shifts (between 4p-10p Monday-Thursday and 4p-9p Friday) and 1 weekend shift (Saturday 2p-10p or Sunday 2p-10p) every week. A shift is typically 4 hours long.

Desired Experience:

• Previous experience as a telephone interviewer.
• Previous experience with telephone sales.
• Previous experience in a customer relations position.

Questions about this position should be directed to Miki Ashe - [e-mail] and Ruth Philippou - [e-mail]

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.