Surveillance Technician

Bally's Corporation; Baton Rouge (LA); On-site; USD 33,000 - 43,000; Full time

Job summary

Bally's Corporation in Baton Rouge is seeking a surveillance specialist to monitor casino operations, safeguard assets, and ensure guest safety through CCTV oversight. You will oversee equipment, comply with regulations, and work with vendors as needed, maintaining confidentiality and reporting to management.

The role requires a professional demeanor, strong communication, and teamwork, with a focus on guest relations and regulatory adherence in a dynamic casino environment.

Qualifications

• Gaming surveillance experience preferred.
• Professional demeanor for guest and staff interactions.
• Excellent written and verbal communication skills.
• Associate's degree in IT or related field preferred.
• High school diploma or GED required.

Responsibilities

• Build guest relations and ensure guests feel welcome.
• Monitor and protect assets and enforce regulations.
• Repair and maintain CCTV equipment.
• Coordinate with outside vendors for on-site work.
• Maintain confidentiality of financial and guest information.

Skills

Surveillance experience

Guest service

Teamwork

Communication skills

Regulatory compliance

Education

Associate's degree in information technology

High school diploma or GED

Job description

ESSENTIAL FUNCTIONS:

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Ensure protection of company assets, team members, and guests and compliance with Iowa Racing and Gaming Commission regulations through effective installation, movement, and placement of surveillance equipment.
• Repair and maintain all surveillance department CCTV equipment.
• Work with outside vendors as necessary to oversee on-site work.
• Monitor casino games, bank, cage, slots, count room, and all areas of property under camera coverage.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
• Track and complete all government reporting.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Target Compensation Range:

• $24 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

• Gaming industry experience is preferred. (preferred)
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. (preferred)
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. (preferred)
• An Associate's degree in information technology or similar field, two years of surveillance experience or the equivalent combination of education and experience is preferred. (preferred)
• A high school diploma or GED equivalent is required. (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.