Surveillance Supervisor- Wendover

Maverick-Nv-LL; West Wendover (NV); On-site; USD 65,000 - 85,000; Full time

Job summary

The Surveillance Supervisor at Maverick-Nv-LL oversees staff in the casino’s Surveillance department to ensure compliance with Federal and State laws, gaming regulations, and internal policies. You will provide direction, training, and performance development to protect assets and maintain operational integrity.

Responsibilities include staffing, supervising operators and observers, investigating incidents, collecting evidence, and enforcing safety protocols.

Qualifications

• High School Diploma or equivalent required.
• Ability to obtain and maintain gaming registration.
• Must be 21+ years old; prior casino surveillance experience preferred.

Responsibilities

• Oversee protection of assets in Surveillance per Nevada Gaming Regulations and MICS.
• Ensure Surveillance department operates in compliance with policies, procedures and regulations.
• Ensure proper staffing levels.
• Oversee supervision, development, discipline and training of Surveillance team members.
• Supervise compliance with security and surveillance protocols; investigate incidents and gather evidence.
• Directly supervise Surveillance Operator(s) within the department; train, coach and develop performance plans.
• Communicate and maintain performance standards for customer interactions and manage team to reduce complaints.
• Ensure team maintains a clean, safe work environment and follows safety procedures.
• Oversee security and safety of casino work environment in regulatory compliance.
• Ensure team follows security policies and reports violations; comply with Nevada Gaming requirements.
• Maintain a flexible schedule.
• Perform other duties as assigned.
• Directly supervise observers within Surveillance; training and performance development.

Skills

Gaming regulations (Nevada)

Regulatory interpretation

Legal knowledge

PC & reporting skills

Education

High School Diploma or equivalent

Job description

Description

The Surveillance Supervisor will provide support, direction, and training for staff to ensure compliance with Federal and State laws, gaming regulations, and company policies and procedures while maintaining the integrity of the staff and the casino operations.

Responsibilities and Duties

• Oversee the protection of company assets in the areas of Surveillance with the Nevada Gaming Regulations and Internal Control Minimum Standards(MICS).
• Ensure that the Surveillance department operates effectively and in compliance with established policies, procedures, and regulations.
• Ensure proper staffing levels.
• Oversee the supervision, development, discipline and training of Surveillance team members.
• Supervise compliance with established security and surveillance protocols and procedures, investigate incidents, and gather evidence.
• Directly supervise Surveillance Operator(s) within the Surveillance Department. This includes training, coaching, reinforcing, and developing performance plans.
• Communicate and maintain performance standards for interaction with customers and manage team members to anticipate, reduce, or eliminate complaints from customers.
• Ensure team members maintain a clean and safe work environment and comply with safety procedures, including use of required safety equipment.
• Oversee security and safety of casino work environment in compliance with regulatory requirements.
• Ensure team members follow security policies and procedures and report all violations. Perform duties in compliance with Nevada Gaming requirements.
• Maintain a flexible schedule.
• Perform other duties as assigned.
• Directly supervise observers within the Surveillance Department. This includes training, coaching, reinforcing, and developing performance plans (Supervisors are restricted from hiring, final coaching’s and terminations, this is performed by the Director and Assistant Director).

Team Members Will Enjoy:

• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• And more!

Requirements

EDUCATION, EXPERIENCE AND TRAINING:

• High School Diploma or equivalent experience
• Ability to obtain and maintain gaming registration.
• Must be 21 years of age or older.
• Prior Surveillance experience in a casino environment, preferred but not required.

SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED:

• Working knowledge of the Nevada Gaming regulations.
• Ability to interpret regulations to oversee compliance at our Nevada properties.
• Demonstrated knowledge of current Federal, State and local laws and regulations regarding the casino and gaming industry.
• Demonstrated ability to use a personal computer for preparations of reports, correspondence, spreadsheets and procedures.

PHYSICAL REQUIREMENTS:

Ability to work in a fast-paced casino environment. Must be able to stand, walk or sit for long periods of time, speak and hear, write, finger and feel, lift and carry up to thirty pounds (30 lbs.) and occasionally more. Employees are frequently required to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and endure variable temperature conditions (extreme hot or cold). Must be 21 years of age or older.

Management reserves the right to assign, change or modify job duties at any time.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

For more information on E-Verify, or if you believe that your employer have violated its E-Verify responsibilities, please contact DHS.

888-897-7781

E-Verify.gov