Surveillance Supervisor - Bossier City

Live Casino & Hotel; Bossier City (LA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Surveillance Supervisor to lead a dedicated team in monitoring casino activities and ensuring safety and security. This role involves overseeing surveillance operations, training staff, and maintaining compliance with gaming regulations. The ideal candidate will have extensive experience in casino surveillance, strong leadership skills, and a commitment to providing excellent customer service. Join a dynamic team in a fast-paced environment where your contributions will be vital to the organization's success and growth.

Qualifications

• 4+ years in casino surveillance with 2+ years in a supervisory role.
• Ability to secure and maintain required licensure for gaming control.

Responsibilities

• Supervise surveillance team and monitor casino activities via CCTV.
• Ensure safety and security of guests and employees in the casino.

Skills

Knowledge of computers

CCTV equipment

Customer service skills

English language proficiency

Education

High school diploma or GED equivalent

Tools

CCTV system

Job description

External Job Title: Surveillance Supervisor - Bossier City

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

Supervise Surveillance Team Members as well as observing and protecting casino assets via CCTV.

Where You'll Make an Impact:

• Observe all activities of guests and team members on the casino floor, cage, change booths, and count rooms via the closed circuit television system for criminal activities and/or violation of the state lottery and gaming commission regulations as well as company policies and procedures.
• Observe areas of the casino, atrium, and parking areas for safety hazards to ensure the safety and security of all guests and employees.
• Operate monitor room equipment.
• Complete proper reports and documentation as needed.
• Supervise department team members on procedures for protecting casino assets and internal controls to ensure the safety and security of the team members and guests.
• Assist in scheduling and training of staff.
• Thorough working knowledge of all Table Games.
• Thorough working knowledge of all gaming and non-gaming departments.
• Report all violations and suspicious activity to management.
• Review surveillance department actions, personnel, and processes with Surveillance Management.
• Meet with departmental management and leaders as necessary.
• Other duties as assigned.

Skills to Help You Succeed:

• Knowledge of computers and CCTV equipment.
• Must be able to read/write in the English language.
• Excellent customer service skills.

Must-Haves:

• A high school diploma or GED equivalent is preferred.
• Minimum of four (4) years work experience in casino surveillance with at least two (2) years as a Supervisor or above.
• You will be exposed to an alcohol and smoking environment and must be able to work in such an environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Must be able to sit for long periods of time.
• Must be able to work in a confined space with low lighting.
• Must be able to lift and/or carry up to 30lbs.
• Must have excellent vision and hearing.
• Must be able to grasp, handle, and reach with hands and fingers.
• Stand and walk 30% of the time.