Surveillance Supervisor

Rising Star Casino; Rising Sun (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Ultipro in Rising Sun, IN seeks an experienced Surveillance Supervisor to oversee CCTV operations in a gaming environment. You will operate and program the video control system, monitor multiple feeds, and ensure adherence to gaming regulations and internal policies.

You will coach observers, document incidents, coordinate with security, management, Indiana Gaming Agents, and court authorities, and prepare daily reports for the Director.

Qualifications

• Three years of surveillance experience with gaming-related activities and prior supervisory experience.
• High school diploma or equivalent.
• Ability to supervise and observe numerous monitors for extended periods; operate CCTV system.
• Indiana Gaming Commission Level 2 Occupational License is required.
• Ability to lift up to 50 pounds and work in confined spaces.

Responsibilities

• Operate, program, and fully understand the functions of the CCTV video control system.
• Coordinate with security, management, Indiana Gaming Agents, legal court system, employees, and HR.
• Document observations, events, and incidents.
• Supervise, evaluate, coach and counsel observers.
• Advise employees on procedures and protocols.
• Provide service to internal and external customers reflecting the S.T.A.R. culture.

Skills

Surveillance supervision

Card counting

Verbal communication

Written communication

Multimonitor watch

Education

High school diploma

Job description

Description

Essential Job Functions:

• Operate, program, and fully understand the functions of the closed circuit television (CCTV) video control system.
• Communicate and coordinate with security, management, Indiana Gaming Agents, legal court system, employees, and human resources.
• Document observations, events, and incidents.
• Supervise, evaluate, coach and counsel as needed, observers.
• Advise employees on proper procedures and protocols.
• Responsible for shift activity.
• Review each shift report for accuracy and precision.
• Complete a daily shift report of activity for submission to the Director.
• Appraise Director of all shift and staff member activities.
• Apply and adhere to established department rules and policies.
• Assure gaming integrity and the protection of company assets.
• Assist in the development of departmental procedures and policies.
• Coordinate and monitor surveillance activities, assure compliance with company policies, and report all irregularities to appropriate management.
• Assist in the training of department employees.
• Develop work schedules to ensure shifts are adequately staffed.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

• Attend additional training as required or offered by the company.

Job Qualifications:

• Experience Required: Three years of surveillance experience with gaming related activities and prior supervisory experience. Proven skills in Table Games basic strategy and card counting. Proven experience conducting Player Evaluations.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Ability to supervise and physically observe numerous monitors simultaneously for extended periods of time. Must have ability to manually operate a CCTV system, tape, record, and perform routine maintenance on surveillance equipment. Able to maneuver in tight quarters and throughout the casino. Excellent verbal and written communicative skills. Can perform mathematical and logistical functions in a proficient manner. Ability to adapt to stressful situations and quickly determine appropriate procedures as needed.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Ability to lift up to 50 pounds, work in a confined space, identify colors and symbols, apply normal gripping skills with the hands and fingers. Able to kneel, lift above the head, stand, or sit for long periods of time, stooping and twisting on a daily basis.

Education

Required

High School or better.

Licenses & Certifications

Required

• Equal Opportunity Employer
• This employer is required to notify all applicants of their rights pursuant to federal employment laws.
• For further information, please review the Know Your Rights notice from the Department of Labor.