SURVEILLANCE AGENT SWING

Belterra Casino Resort; Florence (IN); On-site; USD 37,000 - 58,000; Full time

Job summary

Belterra Casino Resort & Spa in Florence, Indiana, is seeking a Surveillance Agent to monitor the casino floor, games, and security systems. You will ensure compliance with state and federal gaming laws, record incidents, and support investigations.

Ideal candidates have knowledge of table games, strong math and communication skills, and the ability to obtain required licenses. This role emphasizes integrity, attention to detail, and teamwork in a dynamic hospitality environment.

Qualifications

• Knowledge of table games and rules required.
• Strong math and verbal communication abilities.
• Must be able to obtain and maintain licenses per gaming regulations.
• Must be at least 21 years of age.

Responsibilities

• Perform surveillance to ensure compliance with gaming laws and internal policies.
• Observe and report violations or theft of property.
• Operate monitor room equipment and SIS system for security of assets.
• Maintain comprehensive video surveillance of the casino and related areas.
• Record incidents on video and in logs; assist in court actions when required.
• Learn card-counting methods and procedures for games in use.
• Learn all games and cheating indicators used at Belterra Casino Resort & Spa.
• Maintain paper logs and department reports; write reports as needed.
• Respond to surveillance supervision and gaming control requests.

Skills

Table games knowledge

Mathematics

Communication skills

Licenses and certifications

Age 21+

Education

High school education or equivalent

Job description

Job Description

The Surveillance Agent is responsible for performing surveillance duties to ensure state and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers and count rooms; in addition provides security for slot equipment; monitors jackpot and floor fill data into the SIS Computer; performs surveillance of the casino gaming floor, parking lot, parking garage, back-of-the-house areas, outbuildings and shops by means of complex electronic and video equipment.

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Observes and reports any and all gaming violations and/or thefts of property.
• Operates monitor room equipment, including basic computer functions; monitors slot equipment of SISSystem to provide security for company assets and funds.
• Maintains video surveillance of the entire casino, i.e., table games, slots, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops.
• Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities.
• Participates in court actions relating to gaming violations.
• Learns and uses various card count systems.
• Learns all games in use at Belterra Casino Resort & Spa and all procedures and cheating indicators of such games.
• Maintains paper video logs and maintains logs per department and company procedures. Writes proper report as needed.
• Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.

Qualifications

• Knowledge of different table games.
• Effective mathematics and communication skills.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.

These skills are typically acquired through a high school education or equivalent and two months of on-the-job training or through closely related experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.