Surveillance Supervisor

Blackbird Bend; Iowa; On-site; USD 42,000 - 60,000; Full time

Job summary

Blackbird Bend Casino is seeking an experienced Surveillance Officer to monitor gaming activity, ensure compliance, and protect assets. You will operate CCTV systems, document incidents, and cooperate with management and law enforcement as needed.

Responsibilities include maintaining confidential information, briefing shifts, and conducting audits. The role requires strong communication skills, customer service experience, and the ability to work nights, weekends, and holidays at a casino

Qualifications

• Must be 18 years or older at employment.
• High school diploma or equivalent required.
• Minimum 1 year in a casino surveillance room or equivalent.
• Must be able to obtain and maintain a valid gaming license.
• At least 1 year supervisory experience.

Responsibilities

• Operate CCTV to monitor gaming and money-handling activity.
• Record irregular gaming activity with detailed reports.
• Operate surveillance equipment (monitors, switches, cameras, etc.).
• Provide written/oral court testimony when required.
• Maintain knowledge of policies, procedures and confidential information.
• Prepare daily activity, incident and special reports.
• Brief incoming shift and forward reports to Surveillance Director.
• Conduct audits and risk assessments of outlet stock movements and sales.
• Deliver exceptional customer service to patrons and maintain professionalism.
• Attend trainings and perform other duties as assigned.

Skills

Knowledge of casino rules

Tribal Gaming Compact rules

Cheating methods awareness

Camera equipment operation

Clear communication skills

Interpersonal with guests and staff

Conflict resolution

Attention to detail

Night/weekend/holiday availability

Professional appearance

Customer service experience

Education

High school diploma or equivalent

Job description

Position Summary: To ensure Blackbird Bend Casino complies with the rules and regulations of the Omaha Tribal Gaming Authority and ensures that Blackbird Bend Casino’s money, property and assets are protected through constant observation of all casino areas. All functions will be performed within the guidelines of Blackbird Bend Casino policies and procedures, Internal Control Standards and objectives.

Duties & Responsibilities:

Operate a closed circuit television system to monitor gaming, money-handling activity and procedure compliance;

Records any irregular gaming activity through accurate, detailed reports;

Operates all surveillance equipment including, but not limited to, monitors, switches, computers, controllers, & cameras as assigned;

Provides written and oral court testimony;

Maintain a proficient knowledge of all policies and procedures;

Become familiar with current list of undesirables and cheats maintained by the Surveillance;

Prepare Daily Activity reports, Incidents Reports and Surveillance Special Reports as required;

Safeguard all confidential information and maintain department confidentiality;

Report any personal circumstances that may pose a conflict of interest or hamper creditability of the Surveillance dept.;

Informs Surveillance Director of special observation requests.

Forwards all reports to Surveillance Director; Forwards information as required to Casino Management.

Makes proper notifications of Gaming and other violations.

Ensures proper function of surveillance equipment.

Briefs incoming shift as required.

Maintains data files on criminal activity, advantage players and procedural infractions.

Ensures all reports are complete and understandable.

Conduct self always in a manner that reflects credit on Blackbird Bend Casino and encourage others to do the same;

Completes audits and risk assessments of outlet stock movements and sales and any other areas as needed;

Undertake reviews and complete reports of injury cases reported by the Security Officer;

Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff;

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies;

Attends all necessary training meetings;

Assist in other projects, as directed;

Other duties as assigned by the Surveillance Director.

Minimum Qualifications

Must be a minimum of 18 years of age or older upon employment;

High school diploma or its equivalency required

Have a minimum of one year experience working in a casino surveillance room or one year equivalent working in a surveillance environment;

Be able to obtain and maintain a valid gaming license.

Must have at least one (1) year supervisory experience.

Knowledge, Abilities, Skills and Certifications

Possess knowledge of games and casino rules, procedures and administration;

Possess knowledge of Tribal State Gaming Compact rules and approved system of Internal Controls;

Possess knowledge of the methods of cheating games, and other related activities;

Possess knowledge of operating camera equipment and those methods of operations and recording as required;

Possess excellent communication skills, both verbally and in writing;

Be able to deal effectively and interact well with co-workers and guests;

Be able to resolve problems/conflicts in a diplomatic and tactful manner;

Be able to respond to visual and oral cues;

Be able to work nights, weekends and holidays as required;

Must maintain a professional appearance and be a team player;

Have previous customer service experience.

Physical Requirements

Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino;

Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust;

Able to sit or stand for long hours observing numerable Closed Circuit Television screens;

Able to observe and recall specific details of incidents and persons;

Manual dexterity to operate, monitors, switches, computers, controllers, and cameras;

Excellent vision including peripheral, and be able to bend, stoop, reach, kneel, twist and grip items when necessary;

Read, Write, speak, and understand English;

Operate in Mentally and physically stressful situations.