CCE Surveillance Supervisor

Cimarron Casino Enterprises; Perkins (OK); On-site; USD 45,000 - 70,000; Full time

Job summary

Cimarron Casino Enterprises in Perkins, OK is hiring a Surveillance Supervisor to oversee surveillance operations, monitor gaming floors, and generate reports protecting assets. The role requires strong leadership, communication, and knowledge of surveillance systems.

The candidate will train staff, manage shift schedules, review investigations, and collaborate with casino departments to ensure compliance with policies and laws. Evening and weekend availability is expected.

Qualifications

• Superior written and verbal communication skills.
• Self-motivated with sound judgment and leadership abilities.
• Knowledge of casino games and surveillance systems.
• Able to adhere to confidentiality and regulatory requirements.
• Demonstrated supervisory or team-lead capabilities.

Responsibilities

• Manage Surveillance operations on assigned shift and supervise staff.
• Review shift reports, logs, and investigations for accuracy.
• Train and direct staff on Surveillance System use and procedures.
• Coordinate with casino departments to ensure regulatory compliance.
• Maintain shift schedules and disciplinary actions as needed.
• Interact with outside regulatory or law enforcement officials when required.

Skills

Communication skills

Supervisory experience

Time management

Education

High School Diploma or equivalent

Tools

Surveillance system

Job description

Job Details

Job Location: Cimarron Casino - Perkins, OK 74059,

SUMMARY:

Works under the general supervision of the Cimarron Casino Enterprises Surveillance Manager and responsible for surveillance of the Iowa Tribe of Oklahoma owned casinos. Monitors gaming floor providing asset protection, detect crimes, violations, and disturbances, using video and/or audio surveillance equipment. Monitors and reports observations by generating reports, in accordance with department policies and procedures. This position has access to extremely sensitive information and the incumbent must adhere to Iowa Tribe of Oklahoma confidentiality policy

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Surveillance Supervisor is responsible for managing the Surveillance operations on an assigned shift. The Supervisor shall assist in identifying training needs, monitors attendance, and assist in the evaluation of Surveillance personnel. Reviews and approves shift reports and logs. Sending out required correspondence on a daily basis. Ensures Tribal assets are protected, carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws. May assist in interviewing and training of new Surveillance personnel.

Responsible for carrying out the duties and responsibilities as assigned by the Surveillance Supervisor and Management. (The following is used as a partial description and is not restrictive as duties required.)

• Perform all duties of the Surveillance Officer when necessary;
• Applies positive communication, interpersonal and leadership skills with management and co-workers at all times;
• Continually observes, evaluates and reports to the Manager recommended training;
• Analyzes information concerning the operation of the facilities and its equipment;
• Ensures overall professional work environment;
• Train and direct staff on the Surveillance System;
• Assign daily shift work;
• Approves shifts daily reports, logs, and investigations.
• Correspond with necessary casino personnel to ensure compliance with all required regulations.

• Responsible for maintaining shift schedule.
• Assists the Manager in interviewing, selecting and training.
• Responsible for evaluating and disciplining shift officers.
• Update and maintain records that would include, but not limited to; attendance, vacations, leaves, discipline, and training;
• Ensures excellent communication between Surveillance and all other casino departments.
• Assist in the management of Surveillance Division personnel to ensure appropriate performance of their duties;
• Delegate workload as appropriate to cover duties in a fair manner.
• May occasionally work with outside regulatory or law enforcement officials.
• Is reasonable for evaluating, promoting, disciplining and coaching shift staff.

Qualifications

QUALIFICATION REQUIREMENTS:

• Ability to work anytime including evening, weekends and holidays;
• Extended working hours, shift work, and ability to provide shift coverage as needed.
• Must be at least 18 years of age.
• Manual hand dexterity for operation of cameras, computers, and completing paperwork
• Successfully complete/ pass pre-employment drug screening and Background Clearance;
• Meet and maintain licensing standards/guidelines to qualify for a key gaming license.
• Possession of a valid Oklahoma Driver’s License.

EDUCATION AND/OR EXPERIENCE:

• High School Diploma and/or equivalent (required) AND 6 months experience in law enforcement, security, or surveillance preferred; or an equivalent combination of education and experience.
• Gaming experience preferred.
• Supervisor experience preferred.

SPECIAL QUALIFICATIONS:

• Superior written and verbal communication skills;
• Self-motivated and capable of sound judgment;
• Knowledgeable of casino games and systems;
• Know and understand the regulatory functions of the Commission and the purpose of regulating.
• Ability to understand, follow and explain regulations and policy pertaining to Surveillance.
• Full operating knowledge of the Surveillance System;
• Ability to participate in gaming related seminars and/or workshops;
• Ability to handle confidential information and material.
• Able to sit and observe for long periods of time.
• Ability to learn new systems and processes;
• Ability to be a team player;
• Ability to adapt in a fast moving and multi-faceted work environment;
• Above average knowledge of gaming scams and cheat techniques;
• Ability to motivate and guide Surveillance personnel
• General computer/keyboarding skills.
• Ability to communicate quickly and effectively both orally and in writing.
• Exhibits strong interpersonal skills and multitasking ability.
• Ability to work nights, holidays and/or weekends

LANGUAGE SKILLS:

Ability to read and interpret documents such as policies, operating and maintenance instructions, and regulations. Ability to generate well written reports and correspondence. Ability to speak effectively in a courteous manner to customers and employees.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with issues, while maintaining a calm professional bearing.

PHYSICAL DEMANDS:

Ability to be in a sedentary position for long periods. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch, crawl or climb stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment is typically smoky.

CONDITIONS OF EMPLOYMENT:

The Iowa Tribe of Oklahoma operates a drug-free workplace. Must submit to and pass applicable drug test. Must be at least 18 years of age. Must submit to and pass applicable drug test. Must apply for and pass criminal background check for Key Gaming License