Surveillance Supervisor

Rail City Casino; Sparks (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Rail City Casino in Sparks, NV seeks an experienced Surveillance Supervisor to manage and protect casino assets, oversee the surveillance department, and ensure compliant, unbiased reporting.

Candidates should have 3+ years in casino surveillance supervision, strong knowledge of slot operations, table games procedures, and Nevada Gaming Regulations, plus 21+ with a high school diploma and Gaming Registration.

Qualifications

• Minimum 3 years casino supervisory experience in surveillance.
• Knowledge of all casino Slot operations.
• Excellent written and verbal communication and organizational skills.
• Must be able to work any day of the week and any shift, including unscheduled shifts on short notice.
• Excellent computer and technical knowledge.
• Excellent knowledge of all casino and surveillance operations, including table games procedures.
• Extensive knowledge of Gaming rules and regulations.
• Bachelor’s degree preferred.
• Must be 21+ with high school diploma or equivalent; Nevada Gaming Registration required.

Responsibilities

• Supervise and maintain the Surveillance department and systems.
• Take direction from upper management and openly communicate with Manager.
• Manage Surveillance employees, ensuring focus is on protecting company assets, gaming regulations and non-biased observations.
• Ensure Surveillance team members do not talk, socialize, or fraternize with team members and that they are observing, reporting without bias.
• Maintain trained staff to protect company assets within guidelines and State Regulations, in cooperation with Enforcement and Investigative Divisions.
• Train surveillance agents to maintain equipment, observe all departments, employees, casino areas and customers for suspicious activities with fair reporting.
• Complete reviews and observations timely with accurate details; maintain daily logs including who, what, when, where and why.
• Observe count team drops, table games and cage activities.
• Operate CCTV, video recording devices, remote-control devices, and computers using MS Word and Excel.
• Demonstrate impartiality and confidentiality in all actions observed.
• Recommend changes and safeguards for protection of casino assets.
• Install additional cameras and surveillance equipment as needed.
• Notify GM, Security Manager & HR of all suspicious activity in the casino via timely reports.
• Protect integrity and assets in accordance with gaming, health and alcohol awareness regulations.
• Perform other duties as assigned.

Skills

Surveillance supervision

Slot operations knowledge

Written and verbal communication

Organizational skills

Computer and technical skills

Gaming rules & regulations

Table games procedures

Education

Bachelor’s degree preferred

Job description

Description

Job Summary:

Responsible for the protection of the casino assets, management and overall operation of the surveillance department and adherence to internal controls associated with the Gaming Control Board. Accurately and concisely observe and report incidents on the standard report form without bias. Perform all duties in accordance with Company policies and within the realm of the Company’s Mission Statement.

Qualifications:

Minimum of 3 years casino supervisory experience in surveillance. Knowledge of all casino Slot operations. Must possess excellent written and verbal communication and organizational skills. Must be able to work any day of the week and any shift and willing to work unscheduled shifts on short notice. Excellent computer and technical knowledge. Excellent knowledge of all casino and surveillance operations, including table games procedures. Extensive knowledge of Gaming rules and regulations. Bachelor’s degree preferred. Must be 21 years of age with high school diploma or equivalent. This is a Gamed position; qualified applicant must be over the age of 21 and able to obtain and maintain a Nevada Gaming Registration.

Requirements

Essential Job Functions:

• Supervise and maintain the Surveillance department and systems
• Take direction from upper management and openly communicate with Manager.
• Manage Surveillance employees, ensuring focus is on protecting company assets, gaming regulations and non-biased observations.
• Ensure that Surveillance team members do not talk, socialize, or fraternize with team members and that they are observing, reporting without bias.
• Maintain trained staff which shall be utilized to protect company assets within company guidelines and State Regulations, in cooperation with the Enforcement and Investigative Divisions.
• Train surveillance agents to maintain respective equipment, observe all departments, employees, casino areas and customers for suspicious activities ensuring fair and consistent reporting throughout company.
• Complete reviews and observations in a timely manner with accuracy. Daily Log entries and reports are to be precise including who, what, when where and why. Observe the count team drops, table games and cage activities.
• Operate closed circuit television, video recording devices, remote control devices, and computers using MS Word and Excel and other applications as needed.
• Thorough knowledge of gaming regulations, casino games and house gaming rules.
• Demonstrate impartiality and confidentiality of all actions and behaviors observed.
• Recommend changes and additional safeguards for the protection of casino assets.
• Install additional cameras and/or surveillance equipment as needed.
• Notify GM, Security Manager & HR of all suspicious activity in the casino via reports in a timely manner.
• Protect the integrity and assets of the company by identifying and properly acting in accordance with all governing regulations, including gaming, health, and alcohol awareness.
• Perform other duties as assigned.

Work Environment and ADA Requirements:

Must be able to sit for long periods of time. Must be able to converse over the telephone in an environment with loud background noise. Must be able to lift, push, pull and carry. Must be able to lift and carry a minimum of 50 pounds on a regular basis. Must be able to stoop, bend and reach. Must be able to listen and respond to visual and aural cues. Must be able to multitask. When on casino floor, must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

Required Work Cards/Licenses/Certificates:

Gaming Registration