Surveillance Shift Manager

Suffolk Regional OTB / Jake's 58 Casino Hotel; Village of Islandia (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Short Term Disability (STD)

Long Term Disability (LTD)

Life Insurance

Aflac

Pension

Deferred Compensation

Paid Time Off (PTO)

Employee Discount Program

Job summary

Jake's 58 Casino Hotel in Islandia, NY, oversees the Surveillance shift to protect assets, patrons, and staff while ensuring compliance with gaming regulations. The role involves leading a Surveillance team, coordinating training, and reporting on operations, with a strong emphasis on confidentiality and protocol adherence.

The candidate must have at least 3 years of surveillance and supervisory experience, be proficient with MS Word/Excel/Outlook, and be eligible to obtain a New York State

Qualifications

• Requires high school diploma or equivalent.
• Minimum 3 years of surveillance experience.
• Minimum 3 years of supervisory experience.
• Must have working knowledge of Gaming data systems.
• Must be able to obtain a New York State Gaming License.

Responsibilities

• Act as the department representative in the absence of the Surveillance Manager and/or Director.
• Oversees Surveillance team and improves staff effectiveness by counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising tasks and results in a timely manner.
• Implements and participates in staff development and training programs.
• Completes and conducts disciplinary actions.
• Reports immediately, in writing, all Surveillance video equipment malfunctions and/or gaming irregularities to the Surveillance Manager/Director as per established protocol.
• Assists with Weekly and Monthly Surveillance reports.
• Maintains familiarity with current Gaming Regulations, Policies and Procedures.
• Adheres to and enforces all Company Personnel Policies and Procedures and Department SOPs.
• Provide Surveillance of Gaming Operations for identifying procedural violations and illegal activity.
• Compliance with State and Federal Law, NY State Video Lottery Regulations, Internal Controls, Policies and Procedures.
• May participate in internal or external investigations conducted by Suffolk Off-Track Betting, or authorized Law Enforcement Agency.
• Reviews, prepares and submits reports and documentation pertaining to Surveillance operations.
• Maintains data files on suspect activity and incidents according to protocol.
• Coordinate staffing with other Surveillance Shift Managers to ensure adequate coverage.
• Use of audio/video equipment to observe business operations.
• Maintain confidentiality of Surveillance information including camera coverage and investigations.
• Verify and account for Surveillance records, reports and camera views.
• Maintain knowledge of camera locations and viewing angles.
• Monitor Gaming facility intrusion and panic alarms.
• Report camera and equipment deficiencies promptly.
• Be a role model and lead by example.
• Other duties as assigned

Skills

Supervisory experience

Surveillance experience

MS Office proficiency

Gaming license eligibility

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Oversees the shift during surveillance operation. Protects the assets of the gaming property, patrons and employees. Oversees day-to-day Surveillance operations to ensure that all rules and regulations are being followed. Maintains confidentiality of all privileged information.

Core Responsibilities

• Act as the department representative in the absence of the Surveillance Manager and/or Director.
• Oversees Surveillance team and improves staff effectiveness by counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Implements and participates in staff development and training programs.
• Completes and conducts disciplinary actions
• Must have working knowledge and be able to utilize the Gaming data systems that are available to Surveillance.
• Reports immediately, in writing, all Surveillance video equipment malfunctions and/or gaming irregularities as noted during working hours to the Surveillance Manager / Director as per stablished protocol.
• Assists with Weekly and Monthly Surveillance reports.
• Maintains familiarity with current Gaming Regulations, Policies and Procedures.
• Adheres to and enforces all Company Personnel Policies and Procedures and Department Standard Operating Procedures.
• Provide Surveillance of Gaming Operations for the purpose of identifying procedural violations and illegal activity.
• Ensures compliance with State and Federal Law, New York State Video Lottery Regulations, Internal Controls, Policies and Procedures - identifies and reports any such violations in accordance with established protocol.
• May participate in any internal or external investigations conducted by Suffolk Off-Track Betting, or authorized Law Enforcement Agency.
• Reviews, prepares and submits reports and documentation pertaining to Surveillance operations.
• Maintains data files on suspect activity, criminal activities, medical incidents, procedural infractions, etc. according to established protocol.
• Work with all other Surveillance Shift Managers in making sure staffing levels are adequate for days and shifts as required to maintain compliance.
• Use of audio/video equipment to observe business operations.
• Comply with confidentiality regulations regarding all Surveillance information including, but not limited to camera coverage, investigations and proprietary material.
• Verify and account for Surveillance records, reports and camera views.
• Maintain current knowledge of camera locations and viewing angles.
• Monitor Gaming facility intrusion and panic alarms.
• Report promptly all camera and equipment deficiencies.
• Must be a role model for all staff and lead by example.
• Other duties as assigned

Qualifications/Requirements

• High School diploma or equivalent required.
• Minimum 3 years’ surveillance experience.
• Minimum 3 years’ supervisory experience.
• Intermediate computer skills; including Microsoft Word, Excel and Outlook.
• Must be able to obtain a New York State Gaming License.

Other

• Weekends, Holidays, swing shift, grave shift work may be required.

Benefits and Perks

• Medical
• Vision
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Life Insurance
• Aflac
• Pension
• Deferred Comp
• PTO
• Employee Discount Program and more….

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.