Shift Manager Surveillance

Resorts World NYC; City of Newburgh (NY); On-site; USD 63,000 - 95,000; Full time

Job summary

Resorts World Hudson Valley is seeking a seasoned surveillance supervisor to oversee staffing, reporting, and adherence to gaming regulations in a fast-paced environment at Newburgh, NY. The role emphasizes strong leadership, policy enforcement, and personnel development to uphold the integrity of operations.

The ideal candidate will have a bachelor’s degree, extensive casino surveillance experience, and proven management ability, with licensing eligibility through NY State Lottery.

Qualifications

• Bachelor’s Degree in related field preferred.
• Five (5) years’ experience in the casino surveillance field.
• Three (3) years of management/supervisory experience in the gaming industry required.
• Must be able to obtain and maintain the appropriate license through the New York State Lottery.
• Knowledge of casino operations required.

Responsibilities

• Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
• Completes and reaches daily operations and department goals set by the company.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises and prepares reports relating to any incident that is reported.
• Advise and implement any and all changes passed down from director.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.

Skills

Staff management

Regulatory compliance

Reporting

English language

Education

Bachelor's degree in a related field

Job description

Job Category: Resorts World Hudson Valley

Requisition Number: SHIFT003008

• Posted : August 20, 2026
• Full-Time
• On-site
• Salary Range : $63,400 USD to $95,100 USD
• Salary : $62,353.20 USD per year

Locations

Showing 1 location

Newburgh, NY 12550, USA

Description

Essential Duties/Core Competencies:

• Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
• Completes and reaches daily operations and department goals set by the company.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises and prepares reports relating to any incident that is reported.
• Advise and implement any and all changes passed down from director.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
• Coordinates the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.
• Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access.
• Reviews tapes associated with all aspects of the operation.
• Reports all observed violations of gaming regulations to the Surveillance Director in order to adhere to and enforces all applicable NY State Lottery regulations and internal controls.
• Performs player evaluations while furthering knowledge of surveillance operations.
• Participates in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Implements approved policies and procedures.
• Protects the company assets.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.
• Ability to remain organized in a pressure situation.
• Ability to input and access information into a computer.
• Skill in establishing and maintaining effective working relations with staff.
• Problem solving, administrative, multi-tasking, organization and prioritization skills.
• Knowledge of and enforcement of all gaming laws and regulations.
• Must have computer knowledge.

Work/Educational Experience

• Must be 18 years or older.
• Bachelor’s Degree in related field preferred.
• Five (5) years’ experience in the casino surveillance field.
• Three (3) years of management/supervisory experience in the gaming industry required.
• Must be able to obtain and maintain the appropriate license through the New York State Lottery.
• Knowledge of casino operations required.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.

The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

NOTE: This Job Description: is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.