Surveillance Operator- Varies

Atlantis Casino Resort Spa

Reno (NV)

On-site

USD 28,000 - 41,000

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits (medical, dental, vision)

401K retirement savings plan

Education Tuition Reimbursement

Paid Vacation

Career Development and Training Workshops

Fitness discounts

Weekly prizes

Career development

Free daily meal

Internal advancement

Job summary

A premier gaming facility in Reno is seeking a Surveillance Operator. The role involves monitoring gaming areas, conducting surveillance, and reporting suspicious activities. Applicants must have a State of Nevada Gaming License and at least 21 years of age. The position offers premium wages and comprehensive benefits including medical, 401K, and career development opportunities.

Qualifications

Must be at least 21.
Detailed knowledge of local gaming regulations.
Ability to distinguish colors.
Detailed knowledge of local gaming regulations.
Proficient in basic math without use of a calculator.
Ability to distinguish colors.
Professional appearance and demeanor.
Excellent telephone etiquette and communication skills.
Excellent customer service skills.
Basic working knowledge of various computer technology and software including Microsoft Office applications.
Effective communication in English, in both written and verbal form.

Responsibilities

Operate CCTV technology to monitor casino activities.
Proactively monitor all casino areas for suspicious activity.
Maintain confidentiality of Surveillance operations.
Keep knowledge of game rules, policies, and surveillance threats current.
Coordinate with the Gaming Authority and law enforcement as needed.
Maintain confidentiality of surveillance operations and non-public information.
Identify trends by reviewing data and investigating anomalies.
Collaborate with leadership to enhance guest experience.
Perform other duties as required.

Skills

Knowledge of advantage play systems and cheating methods

Excellent communication skills

Basic math proficiency

Customer service skills

Telephone etiquette

Computer literacy (MS Office)

Color vision

Gaming license requirement

Knowledge of surveillance equipment

Education

State of Nevada Gaming License

Tools

Microsoft Office applications

Job description

Overview

Come join Team Atlantis! We are currently accepting applications for experience gaming Surveillance Operators. The Surveillance Operators will be conducting clandestine surveillance of gaming tables, slot machines, cage operations, count room operations and points of sale. Reports all illegal and unusual activities to the Shift Manager or Director of Surveillance. Must have basic knowledge of all casino games and some technical understanding of Surveillance equipment. Premium wages for premium experience.

Shift: Varies

Responsibilities

Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
Proactively monitor all casino areas and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
Maintain and improve knowledge of game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
Collaborate with leadership to maximize guest experience.
Perform other job-related duties as requested.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

Must be at least 21.
State of Nevada Gaming License.
Knowledge of advantage play systems and cheating methods.
Detailed knowledge of local gaming regulations.
Proficient in basic math without use of a calculator.
Ability to distinguish colors.
Professional appearance and demeanor.
Excellent telephone etiquette and communication skills.
Excellent customer service skills.
Basic working knowledge of various computer technology and software to include Microsoft Office applications.
Effectively communicate in English, in both written and verbal forms.

Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair and nail colors.

Atlantis Casino Resort Spa benefits