Gaming Surveillance Operator

Dormont Manufacturing Co; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee dining room meals

Health & Income Protection benefits

Discounts with company partners

Job summary

Dormont Manufacturing Co is looking for a Surveillance Operator in Boston, MA. This role involves operating CCTV technology to monitor casino activities and reviewing incidents to promote accountability and deter fraud. Candidates should have at least 6 months of gaming or surveillance experience and a High School diploma or GED.

The position offers various perks including wellness incentive programs, discounts on hotel and dining, free meals, and health benefits.

Qualifications

• 6+ months of gaming and/or surveillance experience.
• Must be 21 years of age or older.

Responsibilities

• Operate CCTV technology and digital VMS equipment.
• Proactively monitor casino areas and personnel.
• Review videos and complete reports on incidents.
• Maintain knowledge of gaming regulations.
• Evaluate casino players and identify suspicious activities.
• Coordinate with local Gaming Authority and law enforcement.

Skills

Surveillance techniques

Communication

Attention to detail

Education

High School Diploma or GED

Job description

THE DAY-TO-DAY:

• Operate CCTV technology and digital VMS equipment to monitor and review casino activities, download still images, archive audio & video evidence and monitor various systems for malfunctions.
• Proactively monitor all applicable casino areas and personnel, including Table Games, Casino Cage, Count Room, Slots, Electronic Table Games, Hybrid Table Games, Poker and Race & Sports Book to promote accountability, identify suspicious activity, and deter fraud & theft both internally and externally.
• Proactively observe and review video then complete required written reports regarding specific incidents including guest complaints, lost/missing property, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of gaming regulations, game rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Actively participate in and complete assigned company and department training.
• Perform evaluations of casino players for advantage play, game protection and suspicious activities through live observation, review and by using various game evaluation software or programs.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary; testify in court as a representative for the company when required.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Collaborate with leadership and various partner departments to maximize guest experience.

THE IDEAL CANDIDATE:

• 6+ months gaming and/or surveillance experience.
• High School Diploma or GED.
• Must be 21 years of age or older.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.