Surveillance Operator - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Healthcare & 401K

Wellness programs

Discounts for travel & entertainment

Free meals

Free parking

Development programs

Job summary

MGM Resorts International is hiring at MGM Springfield for a Surveillance Operator. You will monitor casino activities via CCTV, uphold policies, and help ensure a fair, safe environment for guests and team members. The role emphasizes accountability and compliance across surveillance operations.

The ideal candidate has a high school diploma or GED and at least one year of related experience. The position offers health benefits, a 401(k), and growth opportunities within a dynamic entertainment

Qualifications

• High school diploma or GED required.
• 1+ year of relevant surveillance or security experience preferred.

Responsibilities

• Operate CCTV technology to monitor casino activities and review footage.
• Monitor all casino areas to deter policy violations and fraud.
• Document incidents, guest complaints, and risk management issues.
• Maintain knowledge of surveillance rules, policies, and threats.
• Coordinate with Gaming Authority and law enforcement as needed; testify when required.
• Identify trends and anomalies by reviewing data and software.
• Collaborate with leadership to enhance guest experience.

Job description

Springfield, Massachusetts

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

Join the excitement at MGM Springfield as a Surveillance Operator, where you'll play a crucial role in fostering a collaborative environment that prioritizes outstanding service for guests and employees alike. Your responsibilities will include ensuring a fair, safe, and secure atmosphere by upholding company policies, procedures, and relevant laws, creating accountability across the board.

THE STARTING RATE: $22.55 per hour

The Day-to-day

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as necessary. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.

The Ideal Candidate

• Has a high school diploma or GED
• Has 1+ years of prior relevant experience

Perks & Benefits

• Healthcare, and 401K benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Full Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11869

Pay Rate

The Rate For This Role Is

$22.55

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW?