Surveillance Operator

Caesars Entertainment; Elgin (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life &amp

Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment Corp. is seeking a Surveillance Operator to observe casino and property operations using surveillance technology and protect assets, guests and staff.

The role requires operating surveillance equipment, independent judgment within policy, and maintaining confidentiality in a fast-paced environment. Excellent English and customer service skills are essential, with prior surveillance or table games knowledge preferred.

Qualifications

• Must be at least 21 years old.
• Prior surveillance experience or knowledge of table games preferred.
• High school diploma or GED required.
• Ability to read, write and speak in English.
• Excellent customer service skills required.
• Skill in developing and maintaining guest relations.
• Ability to work under stress and in a high-volume environment.
• Maintain confidentiality of sensitive information.

Responsibilities

• Operate all surveillance equipment.
• Make independent and good judgment decisions within policy and procedures.
• Monitor asset protection for the casino and guests.
• Monitor security protection for guests, pavilion and casino property.
• Monitor tables, slot operations poker tables, cage and count room activities.
• Monitor non-gaming areas, including exterior perimeters.
• Complete written logs of activities during the shift.
• Prepare written observation and policy violation reports.
• Must be able to respond calmly in a crisis and stressful situation.
• Make every attempt to keep duties discreet and confidential.
• Performs all other tasks that may be assigned in the future.

Skills

Customer service

Discretion/confidentiality

English proficiency

Crisis response

Attention to detail

Team oriented

Communication

Multitasking

Education

High school diploma or GED

Tools

Surveillance equipment

Job description

Job Description

A Surveillance Operator is responsible for observing casino and property operations using surveillance technology to protect the company, team members, guests and assets.

Responsibilities

• Operates all surveillance equipment.
• Make independent and good judgment decisions within proper policy and procedures.
• Monitor asset protection for the casino and guests.
• Monitor security protection for guests, pavilion and casino property.
• Monitor tables, slot operations poker tables, cage and count room activities
• Monitor non-gaming areas, including exterior perimeters
• Complete written logs of activities during the shift
• Prepare written observation and policy violation reports.
• Must be able to respond calmly in a crisis and stressful situation.
• Make every attempt to keep your duties discreet and confidential.
• Performs all other tasks that may be assigned in the future.

Qualifications

• Must be minimally 21 years old.
• Prior Table Games knowledge or surveillance experience preferred.
• High school diploma or GED required .
• Ability to read, write and speak in English.
• Excellent customer service skills required.
• Skill in developing and maintaining guest relations.
• Ability to establish and maintain an effective working relationship with management, staff, co-workers and guests.
• Have the ability to work in a stressful, high volume, energetic atmosphere.
• Team oriented; enjoys working with and assisting people.
• Maintain confidentiality of sensitive information.
• Ability to understand commands, questions and instructions from supervisors and co-workers.
• Ability to work flexible shifts.
• Must be able to sit for prolonged periods of time in close proximity to fellow employees.
• Work area is subject to variable temperatures.
• Be multi-tasked oriented.
• Requires eye/hand coordination and manual dexterity.
• Ability to distinguish letters and symbols; requires use of basic math.
• Requires the use of telephone and radio.
• Requires normal vision and hearing range.
• Understands and complies with policies and procedures, job description and other instructions.

Salary Range: $22 -24 per hour (Depending on Experience)

Benefits

Full Time

• Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts