Surveillance Operator

Caesars Entertainment; Lula (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment Corp in Lula, Mississippi is seeking a Surveillance Operator to monitor casino operations through surveillance systems, protect guests, team members and assets, and help identify suspicious activity and potential fraud.

You will ensure compliance with gaming regulations, document incidents, and support investigations with clear, detailed reports while maintaining professionalism and confidentiality.

Qualifications

• Previous casino surveillance, gaming, security, loss prevention, or related experience preferred.
• Strong observation skills and exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to prepare clear, accurate, detailed reports.
• Ability to sit for extended periods of time while monitoring surveillance equipment.
• Ability to use computers, keyboards, telephones, and surveillance equipment.
• Must be able to communicate effectively, both orally and in writing, in English.
• Basic computer skills and the ability to learn surveillance technology.

Responsibilities

• Continuously monitor live surveillance video of gaming activities, casino entrances and exits, cash-handling areas, and other designated locations.
• Observe slot machines, table games, cage operations, count room, food and beverage outlet, and other designated locations.
• Identify potential theft, fraud, cheating, policy violations, and other irregularities.
• Monitor gaming transactions and activities to help ensure compliance with internal controls and applicable gaming regulations.
• Recognize unusual guest or team member behavior and promptly report concerns to management.
• Conduct surveillance reviews and investigations as directed by management.
• Accurately document incidents, suspicious activities, and surveillance observations in daily logs and reports.
• Preserve and retrieve surveillance footage in accordance with company policies and procedures.

Skills

Casino surveillance

Observation skills

Attention to detail

Report writing

Verbal communication

Written communication

English proficiency

Technical literacy

Job description

Job Description

The Surveillance Operator is responsible for monitoring casino operations through surveillance equipment to ensure the safety and security of guests, team members, and company assets. This position plays a critical role in identifying suspicious activities, detecting potential theft and fraud, ensuring compliance with gaming regulations, and maintaining the integrity of casino operations.

Job Description

The Surveillance Operator is responsible for monitoring casino operations through surveillance equipment to ensure the safety and security of guests, team members, and company assets. This position plays a critical role in identifying suspicious activities, detecting potential theft and fraud, ensuring compliance with gaming regulations, and maintaining the integrity of casino operations. The Surveillance Operator must demonstrate a high level of professionalism, confidentiality, sound judgement, and attention to detail while supporting the company’s commitment to operational excellence and responsible gaming.

Responsibilities

• Continuously monitor live surveillance video of gaming activities, casino entrances and exits, cash-handling areas, and other designated locations.
• Observe slot machines, table games, cage operations, count room, food and beverage outlet, and other designated locations.
• Identify potential theft, fraud, cheating, policy violations, and other irregularities.
• Monitor gaming transactions and activities to help ensure compliance with internal controls and applicable gaming regulations.
• Recognize unusual guest or team member behavior and promptly report concerns to management.
• Conduct surveillance reviews and investigations as directed by management.
• Accurately document incidents, suspicious activities, and surveillance observations in daily logs and reports.
• Preserve and retrieve surveillance footage in accordance with company policies and procedures.

Qualifications

• Previous casino surveillance, gaming, security, loss prevention, or related experience preferred.
• Strong observation skills and exceptional attention to detail.
• Strong written and verbal communication skills.
• Ability to prepare clear, accurate, detailed reports.
• Ability to sit for extended periods of time while monitoring surveillance equipment.
• Ability to use computers, keyboards, telephones, and surveillance equipment.
• Must be able to communicate effectively, both orally and in writing, in English.
• Basic computer skills and the ability to learn surveillance technology.