Surveillance Operator - Full Time

Northfield Park Racino; Ohio; On-site; USD 28,000 - 39,000; Full time

Job summary

Northfield Park Racino is seeking a Surveillance Operator to monitor casino activities via CCTV, review incidents, and maintain secure operations. The role supports multiple departments to provide a safe guest experience while upholding company policies and legal compliance.

The position requires 1+ years in a related field and a high school diploma or GED. It emphasizes strong attention to detail, solid communication, and a professional appearance in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• 1+ years of prior relevant experience required.
• Gaming and/or Surveillance experience preferred.
• Proof of eligibility to work in the United States.

Responsibilities

• Operate CCTV technology to monitor casino activities and archive evidence.
• Proactively monitor casino areas to deter fraud and enforce policies.
• Document incidents including guest complaints, errors, theft, or risk issues.
• Maintain knowledge of rules, policies and local gaming regulations.
• Coordinate with Gaming Authority and assist law enforcement as needed.
• Testify in court as a company representative when required.
• Maintain confidentiality of surveillance operations.
• Identify trends by reviewing data and reporting anomalies.
• Collaborate with leadership to maximize guest experience.

Skills

CCTV monitoring

Attention to detail

Excellent communication

English proficiency

Basic math

Customer service

MS Office

Education

High School Diploma or GED

Tools

Surveillance software

Job description

Description

The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

Principal Duties & Responsibilities

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
• Testify in court as a representative for the company as necessary.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.

Requirements

Performs other job‑related duties as requested

Proof of eligibility to work in the United States

Education

• High School Diploma or GED Required

Work Experience

• 1+ Years of Prior Relevant Experience Required
• 1+ Years of Prior Relevant Experience Gaming and/or Surveillance experience Preferred

Additional Requirements

• Previous experience working in a similar setting. Preferred

Knowledge, Skills and Abilities

• Detailed knowledge of Slots, Race & Sports Book and Casino Cage procedures.
• Knowledge of advantage play systems and cheating methods.
• Detailed knowledge of local gaming regulations.
• Proficient in basic math without use of a calculator.
• Ability to distinguish colors.
• Professional appearance and demeanor.
• Excellent telephone etiquette and communication skills.
• Excellent customer service skills.
• Basic working knowledge of various computer technology and software to include Microsoft Office applications.
• Effectively communicate in English, in both written and oral forms.