Surveillance Operator

Revo Casino; Dover (NH); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Employee Assistance Program

Job summary

REVO Casino & Social House in Dover, NH is seeking a detail-oriented Surveillance Operator to monitor casino operations with advanced surveillance systems, ensuring regulatory compliance and safeguarding assets. You will prepare precise reports and support investigations.

The role requires high school diploma, keen observation, and the ability to work nights, weekends, and holidays. Join us to help protect guests and maintain the integrity of gaming operations.

Qualifications

• High School Diploma or GED required.
• Strong observation and attention to detail are essential.
• Excellent written and verbal communication skills.
• Ability to write clear, concise, factual reports.
• Must be able to obtain and maintain gaming licenses/regulatory approvals.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Monitor gaming, cash-handling, and casino operations through surveillance systems.
• Detect, document, and report potential violations of regulations, policies, procedures, or suspicious activity.
• Maintain accurate, factual, and professional reports of observations and investigations.
• Monitor asset protection, currency transports, count room operations, and other high-risk activities.
• Assist Security, Management, and regulatory agencies by providing surveillance support and investigative information.
• Ensure compliance with gaming regulations, AML requirements, and responsible gaming standards.
• Monitor emergency situations and support response efforts when necessary.
• Operate surveillance equipment and report system performance issues or equipment malfunctions.
• Maintain strict confidentiality of sensitive information and surveillance activities.
• Stay current on company procedures, gaming regulations, and casino operations.

Skills

Observation skills

Attention to detail

Communication skills

Report writing

Confidentiality

Licensing eligibility

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Surveillance software

Job description

Welcome to Revo Casino and Social House!

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $20,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

Position Summary

REVO Casino & Social House is seeking a detail-oriented Surveillance Operator to join our Surveillance team. This position is responsible for monitoring casino operations through advanced surveillance technology to ensure compliance with New Hampshire Lottery Commission regulations, company policies, and internal controls. Surveillance Operators play a critical role in protecting company assets, maintaining the integrity of gaming operations, and supporting the safety and security of guests and team members.

Key Responsibilities

• Monitor gaming, cash-handling, and casino operations through surveillance systems.
• Detect, document, and report potential violations of regulations, policies, procedures, or suspicious activity.
• Maintain accurate, factual, and professional reports of observations and investigations.
• Monitor asset protection, currency transports, count room operations, and other high-risk activities.
• Assist Security, Management, and regulatory agencies by providing surveillance support and investigative information.
• Ensure compliance with gaming regulations, AML requirements, and responsible gaming standards.
• Monitor emergency situations and support response efforts when necessary.
• Operate surveillance equipment and report system performance issues or equipment malfunctions.
• Maintain strict confidentiality of sensitive information and surveillance activities.
• Stay current on company procedures, gaming regulations, and casino operations.

Qualifications

Required

• High School Diploma or GED.
• Strong observation skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to write clear, concise, and factual reports.
• Basic computer proficiency, including Microsoft Word and Excel.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to obtain and maintain all required gaming licenses and regulatory approvals.
• Ability to work flexible schedules, including nights, weekends, and holidays.

Preferred

• Previous surveillance, security, law enforcement, military, investigations, or casino experience.
• Knowledge of casino table games and gaming procedures.
• Experience reviewing video footage or using surveillance technology.

Physical Requirements

• Ability to remain seated for extended periods while monitoring surveillance systems.
• Ability to observe multiple video monitors and maintain focus in a fast-paced environment.
• Ability to communicate effectively by phone, radio, and in person.
• Ability to work in a casino environment with varying noise and lighting levels.

Why Join REVO?

• Competitive pay
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program

REVO Casino & Social House is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.

Protect the integrity of our operations. Support the safety of our guests. Join the Surveillance Team at REVO Casino & Social House.

This is a full-time, in-person position based at our Dover, NH location.