Senior Director, Surveillance

Churchill Downs Incorporated; Salem (NH); On-site; USD 110,000 - 170,000; Full time

Job summary

Churchill Downs Incorporated in Salem, NH, is seeking a Senior Director of Surveillance to lead the department across Rockingham Grand Casino and Chaser’s Poker Room. The role focuses on protecting assets, guests, and employees while maintaining strong internal controls and regulatory compliance.

Responsibilities include building a high-performing team, developing surveillance strategies, coordinating with IT and security, and directing incident response.

Qualifications

• Bachelor's degree in criminal justice or related field required.
• 10+ years progressive experience in surveillance or security.
• Must obtain and maintain a valid gaming license where applicable.
• Strong leadership and budget management abilities.

Responsibilities

• Oversee hiring, training, and development of surveillance staff.
• Plan workloads, assign duties, and evaluate performance.
• Set department standards, objectives, and budget oversight.
• Develop and implement surveillance procedures and internal controls.
• Monitor all property areas via CCTV and other systems.
• Coordinate with IT and security, and vendor partners.
• Investigate incidents and coordinate with law enforcement.
• Ensure compliance with gaming regulations and company policies.
• Liaise with external agencies and senior leadership for improvements.
• Manage programs to reduce loss and injuries.

Skills

Surveillance leadership

Video surveillance analysis

Staff development

Communication skills

Regulatory knowledge

Incident response

Education

Bachelor's Degree in Criminal Justice or related field

Tools

CCTV systems

Digital Video Recorders

Video analytics software

Job description

Pay Range

Welcome to Rockingham Grand Casino, New Hampshire's premier gaming destination. As one of the newest properties in CDI’s expanding portfolio of gaming and entertainment venues, Rockingham Grand Casino offers team members the opportunity to grow their careers with a company known for its legacy of innovation and success. Here, we foster a culture of collaboration and excellence—where every team member plays a vital role in creating extraordinary experiences for our guests.

Title: Senior Director, Surveillance

Requisition ID#: 5288

Location:

Salem, NH, US, 03079

Property: Rockingham Grand Casino

Pay Range

Welcome to Rockingham Grand Casino, New Hampshire's premier gaming destination. As one of the newest properties in CDI’s expanding portfolio of gaming and entertainment venues, Rockingham Grand Casino offers team members the opportunity to grow their careers with a company known for its legacy of innovation and success. Here, we foster a culture of collaboration and excellence—where every team member plays a vital role in creating extraordinary experiences for our guests.

Job Summary

The Senior Director of Surveillance is responsible for the overall operation of the Surveillance department to protect company assets, guests, and employees, while maintaining an emphasis on asset and revenue protection. This position will oversee both Rockingham Grand Casino and Chaser’s Poker Room.

Essential Duties And Responsibilities

• Oversee processes for the hiring, training, development and efficient management of Surveillance staff.
• Plan and organize workloads and staff assignments as well as train, motivate, and evaluate assigned staff.
• Establish and maintain department standards, guidelines, and objectives, and oversee other administrative processes, such as budget and staffing, to ensure proper planning and efficient operation of Surveillance department.
• Develop and implement procedures for protecting casino assets and internal controls to ensure the safety of employees and customers.
• Develop and implement comprehensive surveillance strategies to monitor all areas of the property, including gaming floors, back-of-house areas, entrances/exits, etc.
• Determine and fulfill surveillance equipment needs to sufficiently observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal.
• Oversee the operation and maintenance of surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness.
• Collaborate with IT and security departments as well as outside vendors to address technical issues or security breaches related to surveillance systems.
• Investigate and direct the response to security incidents, alarms, and emergencies, directing surveillance operators and security personnel to take appropriate actions and coordinating with law enforcement as necessary.
• Review and verify all logs and reports of incidents involving cheating, theft, fraud, or other security breaches to the appropriate personnel.
• Monitor compliance with all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct.
• Maintain knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures.
• Act as a liaison with external agencies and/or company leadership to recommend and implement improvements in practices and procedures.
• Coordinate with other departmental directors or managers regarding special events.
• Manage processes and programs to reduce and control loss time injuries.
• Perform other related duties as assigned.

Required Skills And Abilities

• Demonstrated management and leadership skills in surveillance operational effectiveness.
• Excellent verbal and written communication skills.
• Excellent attention to detail and observational skills in analyzing video footage.
• Conflict resolution and mediation skills.
• Public relations and customer service skills.
• Advanced knowledge of federal, state, and local gaming laws.
• Advanced knowledge of company operations, rules, and regulations.
• Advanced knowledge of surveillance techniques, equipment, and technologies.
• Demonstrated ability to motivate and empower team members.
• Ability to multitask and respond to telephone and radio traffic.

Education And Experience

• Bachelor’s Degree in Criminal Justice, Security Management, or related.
• Ten years of progressive experience in surveillance, security, or related field.
• Must obtain and maintain a valid gaming license, where applicable.

Physical Requirements & Working Conditions

• The employee will be required to sit and remain stationary for extended periods of time.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Boston