Surveillance Operator

Full House Resorts, Inc; Cripple Creek (CO); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Shuttle service for employees

Tuition reimbursement

Job summary

Full House Resorts seeks a Surveillance Operator to observe casino activity, monitor surveillance systems, and support investigations in accordance with Colorado gaming regulations. The role requires paying close attention to detail and maintaining confidentiality.

You will work with Security personnel and Casino Managers to ensure safety and compliance, including overnight shift coverage with differential pay and a comprehensive benefits package.

Qualifications

• Demonstrated experience performing surveillance operations.
• Hands-on knowledge of electronic video and audio surveillance systems.

Responsibilities

• Observe and monitor casino guests and employees for violations of regulations.
• Maintain surveillance systems and perform preventative maintenance.
• Conduct incident investigations and report findings to management.
• Coordinate with casino management and security during investigations.
• Ensure compliance with Colorado gaming laws and internal procedures.

Skills

Surveillance experience

Technical surveillance knowledge

Attention to detail

Education

High school diploma or equivalent

Job description

Description

• Operates electronic video and audio surveillance systems to observe and monitor casino guests and employees for any violations of the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. Reports violations as required and acts to ensure the safety and security of all guests and employees.
• Maintains technical knowledge of surveillance systems through continuous training on component design and repair.
• Communicates with fellow employees through two‑way radio communications and ensures prompt responses for security or emergency assistance.
• Performs incident investigations by reviewing and analyzing discs; reports findings to management staff as directed. Works with Casino Managers, Security personnel, and others during investigations of incidents, accidents, work‑related injuries, and possible theft to determine a comprehensive close watch of any casino activity, guest or employee, when necessary, requested, or required.
• Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
• Maintains confidentiality regarding investigations, activities and other Surveillance room activities and duties.
• Regular and reliable attendance is a fundamental requirement. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Installs and maintains surveillance systems, as directed. Moves and/or adds cameras and recording equipment to conform to Colorado gaming laws. Performs preventive maintenance on surveillance equipment as needed, e.g., compressed air to remove dust.
• Performs other duties, including special projects as needed and directed.

Qualification Requirements

• Demonstrated experience performing surveillance operations, preferably within a gaming environment.
• Demonstrated technical knowledge of state‑of‑the‑art electronic video and audio surveillance systems, including hands‑on experience performing bench‑work level repair and service.

Education and/or Experience

• Graduation from high school or equivalent.
• Preferred experience working with surveillance equipment.
• Additional electronics training is preferred.
• Experience working in a gaming environment is preferred.

Certificates, Licenses, Registrations

• Must have a valid and current State of Colorado Gaming License.
• Must be at least eighteen years of age.

Other Skills/Abilities

• Ability to pay close attention to detail.

Compensation and Benefits

$18.00+ per hour based on experience. Shift differential for working overnight shift.

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full‑time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides:

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.