Surveillance Operator

ViziRecruiter,LLC.; Alton (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive wellness programs

401(k) matching

Annual performance bonus

Job summary

ViziRecruiter,LLC. is seeking a Surveillance Operator in Alton, Illinois, to promote customer service and oversee gaming operations through video surveillance. The ideal candidate must be at least 21 years of age and hold a High School Diploma.

Responsibilities include ensuring compliance with gaming regulations, maintaining video recording equipment, and monitoring cash transactions. Proficiency in Microsoft Office applications and the ability to identify cheating techniques are essential. This position offers opportunities for growth within a dynamic environment.

Qualifications

• Must be at least 21 years of age.
• Ability to perform basic mathematical and computer functions.
• Ability to effectively move around all work areas.
• Physically mobile, able to lift up to 25 lbs.

Responsibilities

• Promote and maintain Red Carpet Customer Service program.
• Provide video protection and maintain honesty in cash handling.
• Observe casino operations via surveillance cameras.
• Complete daily activity reports and notify supervisors about infractions.
• Maintain and repair CCTV equipment.

Skills

Basic mathematical skills

Proficient in Microsoft Office (Excel, Access, Word)

Knowledge of table games

Ability to observe cheating techniques

Education

High School Diploma or equivalent

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.
• Provides video protection to maintain our attitude of honesty within the cash handling and back of house areas. Maintains gaming regulations and achieves voluntary compliance to company rules and policies.
• Observes all casino operations via surveillance cameras; watches all cash counting in Soft Count, and all cash transactions in Cages and on gaming layers in casino; video records any cheating infractions.
• Reviews video on gaming in cases of player/dealer disputes.
• Completes daily activity report; notes any pertinent facts (e.g., large cash outs, fills, credits) and/or incidents.
• Monitors recording equipment.
• Notifies appropriate person when infractions, cheating, etc., are observed (e.g., informs Pit Bosses of procedure infraction).
• Observes and logs any infractions, cheating, etc. (Notifies Surveillance Supervisor). - Answers the telephone during peak activity periods.
• Other duties include: removing trash, helping with upkeep of equipment, and cleaning work area.
• Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
• While working as a Technician, the Surveillance Operator has the following additional duties: Repairs and cleans video recording equipment as needed.
• Repairs and maintains all cameras, PTZ and fixed.
• Maintains CCTV equipment in the Surveillance Room.
• Performs upgrades to CCTV system on an as‑needed basis.
• Assists in ordering equipment and supplies to perform above duties.

Requirements

• Must be a minimum of 21 years of age.
• High School Diploma or equivalent.
• Ability to perform basic mathematical and computer functions.
• Must be proficient in Microsoft Office applications (Excel, Access, Word).
• Knowledge of different table games.
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision.
• Ability to effectively and efficiently move around all work areas.
• The above skills are typically acquired through a minimum of six months of on-the-job training or through closely related experience.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.