Surveillance Officer I

Viejas Band of Kumeyaay Indians; Alpine (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Medical/Dental/Vision benefits

Paid Time Off

Job summary

Viejas Casino & Resort seeks a Surveillance Officer I to monitor property areas and observe target games, staff, and customers ensuring compliance and integrity in gaming operations. The role supports safety of patrons and team members, with responsibility for surveillance reporting and incident reviews.

Requires a high school diploma or GED and 0–1 years related experience or training. Basic computer skills including MS Word and Excel are desirable, plus strong written, verbal and interpersonal

Qualifications

• Good written, verbal and interpersonal skills.
• Basic computer skills, MS Word and Excel and Telecommunications are desirable.
• 0 to 1 years related experience and/or training or equivalent combination of education and experience.

Responsibilities

• Monitor all areas of the property and observe target game, team member and customer to ensure compliance with laws, regulations and internal controls.
• Answer and initiate telephone calls concerning casino floor operations and inquiries for assistance.
• Answer radio communications concerning floor operations and inquiries for assistance.
• Monitor radio traffic for situations requiring surveillance intervention.
• Conduct surveillance on all cash operations, theft, loss, or integrity of gaming.
• Operates surveillance-related equipment and reports malfunctions or repairs.

Skills

Written communication

Verbal communication

Interpersonal skills

Education

High school diploma or GED

Tools

MS Word

Excel

Telecommunications

Job description

Job Summary

The Surveillance Officer I is responsible for monitoring all areas of the property and closely observes a target game, team member or customer. Assures a high standard of integrity and honesty in all casino gaming operations and related support services. Protects Tribal assets and help ensure the safety and welfare of patrons and team members.

Job Description

• Monitors all areas of the property and closely observes target game, team member and customer to ensure compliance with laws, regulations and internal controls.
• Answers and initiate telephone calls concerning casino floor operations and inquires for assistance.
• Answers radio communications concerning floor operations and inquiries for assistance.
• Monitors radio traffic for situations that may require surveillance intervention or action.
• Advises on gaming violations, criminal activity, or persons associated with criminal activity according to the gaming operations manual.
• Conducts surveillance on all cash operations, theft, loss, or violations of the integrity of gaming.
• Operates surveillance-related equipment and reports malfunctions or necessary repairs to supervisory staff.
• Assists management and the investigator with surveillance operations plans to prevent theft, loss, or integrity of gaming.
• Observes and reports on matters, as directed, concerning gaming and maintaining casino integrity.
• Generates reports, documents, and videos concerning observed casino operations discrepancies.
• Conducts video reviews to verify payouts, and incidents upon request.
• Conducts audits and assists with investigative reviews of activities as assigned.
• Provides surveillance video to casino management who request to review activities in their area.
• Maintains surveillance records and logs for documentation purposes.
• Keeps current on policies and procedures concerning surveillance, gaming and casino operations, including internal control, federal, state, tribal regulations and compact requirements.
• Performs all other related and compatible duties assigned.
• Does not provide supervision to others.
• High school diploma or general education degree (GED) required.
• 0 to 1 years related experience and/or training or equivalent combination of education and experience.
• Knowledge of all casino games and surveillance techniques.
• Basic knowledge of computer skills, MS Word and Excel and Telecommunications is desirable.
• Good written, verbal and interpersonal skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Basic mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013.

Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game 24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!

*Benefits vary for PT and FT employment