Surveillance Officer (FT)

Delaware Park Casino & Racing; Wilmington (DE); On-site; USD 40,000 - 60,000; Full time

Job summary

Delaware Park Casino & Racing seeks a vigilant Surveillance Officer to monitor casino activity and safeguard assets on site in Wilmington, DE.

Responsibilities include observing with CCTV systems, documenting violations, and testifying when required. The role demands strong communication, confidentiality, and adherence to internal controls and lottery regulations. This is a full-time position with evening, weekend, and holiday shifts.

Qualifications

• Must be at least 18 years old.
• High School diploma, GED or equivalent required.
• Experience in casino surveillance or Table Games & Poker preferred.
• Must pass background checks and obtain DE Lottery license.
• Ability to read and interpret documents and detail-oriented.
• Strong verbal and written communication; basic math skills.

Responsibilities

• Maintain professionalism with team members and guests.
• Respond to calls for surveillance coverage.
• Observe, report and record violations using CCTV and equipment.
• Communicate violations promptly to supervisors with detailed documentation.
• Write reports, logs and spreadsheets.
• Understand Internal Controls and company policies.
• Testify in court when required regarding surveillance recordings.
• Perform other duties as assigned.

Skills

Communication

Reading & interpreting documents

Attention to detail

Math proficiency

Education

High School diploma, GED or equivalent

Tools

Microsoft Office

Job description

About this position

JOB RESPONSIBILITIES:

• Maintain professionalism at all times when working with other team members and/or guests.
• Responds to calls requesting the need for surveillance coverage.
• Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report, and record procedural violations and unusual activities.
• Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
• Writes reports, and completes logs and spreadsheets.
• Conducts reviews as assigned.
• Must have a good working knowledge of the Internal Controls as well as company and departmental policies and procedures.
• Communicate (both written and verbal) with and promote positive team members and guest relations.
• Attends court as needed and testifies in cases involving Surveillancerecordings and documents.
• Performs all other duties as assigned.

JOB RESPONSIBILITIES:

• Maintain professionalism at all times when working with other team members and/or guests.
• Responds to calls requesting the need for surveillance coverage.
• Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report, and record procedural violations and unusual activities.
• Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
• Writes reports, and completes logs and spreadsheets.
• Conducts reviews as assigned.Documents equipment malfunctions.
• Must have a good working knowledge of the Internal Controls as well as company and departmental policies and procedures.
• Communicate (both written and verbal) with and promote positive team members and guest relations.
• Attends court as needed and testifies in cases involving Surveillancerecordings and documents.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Must be at least 18 years of age.
• High School diploma, GED or equivalent required.
• Previous experience in casino surveillance or Table Games & Poker preferred.
• Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
• The ability to work in a fast-paced environment and effectively communicate with co-workers and management is mandatory.
• Ability to read and interpret documents.
• Ability to work independently with minimal supervision.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Vision must be correctable to 20/20.
• Ability to distinguish colors.
• Effectively communicate in English, in both written and oral format.
• Proficient in basic math without the use of a calculator.
• Must be able to sit for at least a full eight (8)-hour shift.
• Basic working knowledge of various computer technology and software including Microsoft Office applications.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Must be able to work in station assignments with limited space, minimal and/or bright lighting, and varying temperatures.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must adhere to the Close Personal Relationship Policy - Fraternization. Surveillance Employees are prohibited from having close personal relationships with all other employees.

For a full list of our career opportunities, please visit www.DelawareParkCareers.com.

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