Surveillance Officer

Bally’s Corporation; Biloxi (MS); On-site; USD 19,000 - 28,000; Full time

Job summary

Bally's Biloxi is seeking a vigilant surveillance professional to monitor guest and team member activity via CCTV, ensure compliance with regulations, and document incidents accurately. The role requires timely reporting and close coordination with internal departments and external agencies to uphold safety and security on property.

The successful candidate will be proficient in casino systems and MS Office, with 1–3 months of related experience or training, and must be able to work a flexible

Qualifications

• One to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Monitors activities of guests and team members via CCTV for criminal activity and/or violations of regulations.
• Generates detailed incident reports of violations, suspicious activity, or emergencies observed during surveillance.
• Works closely with internal departments and outside agencies as needed.
• Maintains an exceptional attendance record and adheres to training requirements.
• Interprets and applies internal controls and standard operating procedures.

Skills

MS Word

MS Excel

Tools

Casino systems

Job description

• Monitors activities of guests and team members on the property via the closed-circuit television system for criminal activity and/or violations of State regulations, Hard Rock's Internal Controls and departmental Standard Operating Procedures.
• Generates detailed incident reports of any violations of the Gaming Control Act, Internal controls or Company SOP’s, suspicious activity, criminal activity, medical emergencies or areas of concern observed during observation. Reports incidents accordingly at the time of observation or as required.
• Works closely with all internal departments as well as outside agencies.
• Demonstrates proficiency in all aspects of the surveillance and casino operation before assuming this position
• Maintains an exceptional attendance record.
• Reports any concerns of the department or shift to the Shift mgr.
• Participates in regular training provided by the Shift Mgr and or Lead Operators. Completes proficiency tests as needed.
• Upholds the Mission Statement – We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Promotes outstanding guest relations.
• Supports and maintains Hard Rock's amplified service at all times.
• Must possess excellent communication, organizational skills.
• Hard Rockers must have the ability to interpret a variety of instructions.
• Must have an outgoing personality and enjoy dealing with people.
• Must have the ability to work a flexible schedule, including weekends and holidays.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Responsibilities

• Monitors activities of guests and team members on the property via the closed-circuit television system for criminal activity and/or violations of State regulations, Hard Rock's Internal Controls and departmental Standard Operating Procedures.
• Generates detailed incident reports of any violations of the Gaming Control Act, Internal controls or Company SOP’s, suspicious activity, criminal activity, medical emergencies or areas of concern observed during observation. Reports incidents accordingly at the time of observation or as required.
• Works closely with all internal departments as well as outside agencies.
• Demonstrates proficiency in all aspects of the surveillance and casino operation before assuming this position
• Maintains an exceptional attendance record.
• Reports any concerns of the department or shift to the Shift mgr.
• Participates in regular training provided by the Shift Mgr and or Lead Operators. Completes proficiency tests as needed.
• Upholds the Mission Statement – We create authentic experiences that rock.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock Values!
• Promotes outstanding guest relations.
• Supports and maintains Hard Rock's amplified service at all times.

Competencies

• Must possess excellent communication, organizational skills.
• Hard Rockers must have the ability to interpret a variety of instructions.
• Must have an outgoing personality and enjoy dealing with people.
• Must have the ability to work a flexible schedule, including weekends and holidays.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Target Salary Range: $17.00 Hourly

Requirements

Role requirements

• Casino systems and MS applications including Word and Excel.
• One to three months related experience and/or training; or equivalent combination of education and experience.

About Bally's

We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.